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U-Boat Leader» Forums » General

Subject: Mislabelled Cards rss

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Martin Swift
United Kingdom
Ormskirk
Lancashire
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I have just bought this game at retail and have found the mislabelled cards. Is there any plan to replace these cards in the retail versions (as opposed to the Kickstarter versions), if so how do you register for this....
 
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Ernie Olsen
Canada
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Contact DVG Customer Service. Their email address is on their website.

I'm sure they'll send you the replacement cards.
 
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Justin Woodman
United Kingdom
Wembley
Middx
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I'm in the UK and bought this just over a week ago and had the same problem - received great customer service from DVG: I e-mailed them on the day of purchase and they sent out replacement cards the following day. The cards arrived today, so you shouldn't have a problem getting hold of them.
 
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Martin Swift
United Kingdom
Ormskirk
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I haven't heard from them yet but I'm confident they will sort the problem. They are a good company that make great games.
 
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Ernie Olsen
Canada
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Punk Reaper wrote:
They are a good company


So good you could have helped fund this game via Kickstarter, like I did. But it was supposed to be delivered in June, and I'm still waiting.soblue

 
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Michael Reyes
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I got the game thru NWS. But I did contact DVG and they did send me new cards.
 
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Martin Swift
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Ormskirk
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Sorry I forgot to get back. Great service from DVG. Corrected cards have been posted to me.
 
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Germany
Cologne
NRW
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Same problem here. I´ve contacted DVG via their contact form on their website three days ago, but still received no answer. So i don't know if my message reached anybody. Could someone post their email address couldn't find it on their website. Thanks,
 
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Kinda Nutz
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I have the same issue, and I've posted TWICE to their web site asking about this; to no avail. If the answer is simply that they've run out of replacements, fine, I can handle that; but TELL ME!
 
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Martin Gallo
United States
O'Fallon
Missouri
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"They" might be at a convention.
 
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Michael Fischer
Germany
Bavaria
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I'm from Germany and I emailed them because of the mislabelled cards on June 23. Later at the same day I received an answer, gave them my address and today my package arrived.

Great customer service, great company!
 
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Martin Swift
United Kingdom
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Nutzy wrote:
I have the same issue, and I've posted TWICE to their web site asking about this; to no avail. If the answer is simply that they've run out of replacements, fine, I can handle that; but TELL ME!


Try checking your spam folder, that's where I found my reply.
 
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Kinda Nutz
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Thanks! I just checked, and I didn't see anything. I'll try again on their site and see if I get results.
 
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Kinda Nutz
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I tried again, and indeed their response was quick...and in my spam folder! I just received the cards. Thank you to DVG and all of you who helped out on this issue!

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