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Star Wars: X-Wing Miniatures Game» Forums » General

Subject: FFG Customer Service rss

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Vayda
United States
New Jersey
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I lost one of my TIE f/o models at a local event.
I tore the house apart, asked the regulars that I could to check their gear incase it got mixed in by accident. No one had it.

I wrote their customer service, and they sent me a little box with a bag inside containing one TIE f/o model!



Very pleased.

It's great to see that the customer service is still stellar despite the rapid growth and mergers.
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R B
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Stevens Point
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I've had very good interactions with FFG as well!
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Dustin Hoover
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Edwards AFB
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Same
 
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Giannis Sofianopoulos
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Agios Dimitrios
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Had to contact them several times for various reasons/replacements.
By far one of the best customer service in the industry.
 
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ace hawkster
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They are good if not fantastic until they lose the ip, then they couldn't give two hoots about the game that they made.
 
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Pasi Ojala
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Get the Imperial Assault Campaign module for Vassal from http://www.vassalengine.org/wiki/Module:Star_Wars:_Imperial_Assault
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acehawkster1973 wrote:
They are good if not fantastic until they lose the ip, then they couldn't give two hoots about the game that they made.

They are forbidden by law to give a hoot about the IP they longer have.

(Well, depending on the licensing contract. Nowadays they probably need to destroy all material after a grace period.)
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Matt Steski
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Olympia
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acehawkster1973 wrote:
They are good if not fantastic until they lose the ip, then they couldn't give two hoots about the game that they made.


FFG replaced parts for my copy of the StarCraft board game several years after they had lost the IP and the game was out of print. I was extremely impressed.
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Yeah...they're great!
I sent them a note about how my mom's favorite ship (Vader's Tie Advance) had broken...and no questions asked they shipped her out a brand new one! She was SO thrilled .
 
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ace hawkster
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Sassycat wrote:
acehawkster1973 wrote:
They are good if not fantastic until they lose the ip, then they couldn't give two hoots about the game that they made.


FFG replaced parts for my copy of the StarCraft board game several years after they had lost the IP and the game was out of print. I was extremely impressed.

Wow that i'am impressed with, I can only go by my two experiences, conan boardgame and wotr expansion on both occasions as much help as chocolate teapot. But on the good side when I had tie fighter that someone was obviously seriously inebriated when they stuck the wings on after sending them picture proof I did get a replacement for that, so like I said good and bad from my point of view.
 
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