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Subject: Props to Cool Stuff Inc. rss

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Eric Francis
United States
Norwood
Massachusetts
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This year I contributed to the Dice Tower's Kickstarter, and some months later I moved to another state, having forgotten about the card money I was to get. After they announced the KS rewards were going out, I realized mine would go to my old address, well after the mail forwarding order had expired. I sent an email to Cool Stuff Inc., which handled the rewards, but figured it had long ago been shipped and, since my former neighbors hadn't forwarded it to me yet, was lost. No big deal, really. And again I forgot about it.

Today, I opened my mail box and found a package from CSI. A little worse for wear on the outside, and with my new address on a sticker over my old address, but there was my card money from the Dice Tower KS, good as new. I'm grateful to CSI for making sure I got my little reward for supporting the Dice Tower -- that's good customer service!
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Mark Pierce
United States
Rochester
New York
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I have to concur, Coolstuff has simply amazing customer service. They are my go-to online store.
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Shane
United States
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I love CSI. Their customer service is top-notch. I've been happily ordering from them (M:TG at first, and now board games) since 2008 and they have never let me down.
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Pete Lane
United States
Saint Paul
Minnesota
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Also worth noting if traveling around Orlando... their brick and mortar locations honor their online prices. VERY friendly in real life too!
 
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