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Mechs vs. Minions» Forums » General

Subject: Merch store update rss

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Leao Carvalho
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Hey folks,

My name is Leao and I work on the MvM team as well.

First of all, I want to apologize for the bad experience you guys might be having trying to purchase MvM (I have been pressing my F5 button non-stop myself). Reality is that we have never shipped a board game before and the rush of people into the store funnel is beyond what we were expecting or prepared to handle.

Additionally, I want to assure you that we are working to solve the issue as fast as possible. I'll be here giving you guys update as I have them.

Finally, I want to remind everyone that this is not an exclusive, " buy-it-now-or-you-will-never-be-able-to-get-it" item. I know this doesn't sound ideal, but we will have additional copies to purchase in the upcoming months.

Again, so sorry for this and feel free to ask us any questions you might have.

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Brandon Mason
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How quickly are the copies going? I would imagine you can see the numbers in real-time.
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Matty Yavorsky
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Number of units still available?
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Lloyd Crosby
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Will you be posting when the initial stock has been sold and you are no longer taking orders that will be shipped in the next few days?
 
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Brion Stone
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If you could give rough counts of remaining copies for this wave we would appriciate it. I mean if it is sold out and we are just wasting our time please let us know.
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Lawrence
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Hi Leao, can you give us an idea of how far through the first wave you are? Many of us would like to know if it's worth spamming F5 for the next hour.
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Fruit Eating Bear
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So you advertise the heck out of it, set a specific date and time for it, and couldn't anticipate the uptake? Amazing.
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Shai Eizenman
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The issue I'm having is that the cart won't load, so I can't complete the order..
Is there a solution on the way?
 
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Dave
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As someone posted in a different thread, once it's sold out, that should be reflected on this page:

https://na.merch.riotgames.com/en/other/board-games/1241-00-...

In the meantime, let's be patient. They're good enough to start this thread to keep us updated, and they've been very active here on BGG since day one.
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David Hoffman
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I think the main frustration many of us have is that we very explicitly predicted exactly what's happening was going to happen.

"Oh, League of Legends is the biggest video game in the world," we were told. "Their servers will be fine."

Whoops.
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Michael S
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Fruit Eating Bear wrote:
So you advertise the heck out of it, set a specific date and time for it, and couldn't anticipate the uptake? Amazing.


You serious? Its a board game, everything is gonna be ok I promise. The guy came on here to provide an update and you are flaming him? Nice.
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Matt Lowder
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Thank you for being connected to the community. I wish you well. There are a lot of very, very frustrated people here.
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Greg Silberman
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Thank you for the update. It is really disappointing particularly in light of the amount of publicity the game received in advance of the launch.


Presumably, the second/third wave will not be available in time for the holidays.


It is also going to be sad when the game is $200-$300 on eBay this evening.
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Marcel Pauly
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What about a reprint? Preorders? Other languages?
 
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Denis Maddalena
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gpsilberman wrote:

It is also going to be sad when the game is $200-$300 on eBay this evening.


This. If I meet anyone who did this, I'll certainly be slapping them in the face, though I can't help but think there are a ton of those running around and they're partially responsible for this crash.

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Leao Carvalho
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We don't have a solid number (whatever I give you guys will be outdated in a few seconds).

What I can say is that we are not sold out yet, however we are seeing around 200 orders being processed every 5 mins.

This means that they are obviously going out fast, but also means that orders are being processed successfully. Keep trying is the best I can tell you atm.
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Leonardo Teixeira
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Like everybody else, I thought this could happen; however, considering League of Legends is the largest online video game in the world, I hoped checkout wouldn't be an issue
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Matt Lowder
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gpsilberman wrote:
Thank you for the update. It is really disappointing particularly in light of the amount of publicity the game received in advance of the launch.


Presumably, the second/third wave will not be available in time for the holidays.


It is also going to be sad when the game is $200-$300 on eBay this evening.


This. This. This.

We want pre-orders next time.
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Frederick Ernst
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game servers are not the same as merch store servers... Sorry, everyone. We're working on it.
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Leao Carvalho
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yeah, it is really not a great experience.

Game servers are different from the merch servers, as you might imagine.

To be honest, we were also trying to anticipate exactly these scenarios. However, since we have never shipped a board game, we tried preparing as best as we could for this. We were obviously wrong.
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Denis Maddalena
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mattlowder wrote:


We want pre-orders next time.


What would a preorder have done that this didn't? If they announced a preorder opening time, same thing likely would have happened.
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Andy Szymas
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eypyeash wrote:
gpsilberman wrote:

It is also going to be sad when the game is $200-$300 on eBay this evening.


This. If I meet anyone who did this, I'll certainly be slapping them in the face, though I can't help but think there are a ton of those running around and they're partially responsible for this crash.



Yes, I'm sure you'll be willing to commit assault because someone is speculating on a luxury good.
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J B
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lionzz wrote:
We don't have a solid number (whatever I give you guys will be outdated in a few seconds).

What I can say is that we are not sold out yet, however we are seeing around 200 orders being processed every 5 mins.

This means that they are obviously going out fast, but also means that orders are being processed successfully. Keep trying is the best I can tell you atm.


so roughly 2400 in an hour out of 15,000. That's promising
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Ron Schade
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lionzz wrote:
yeah, it is really not a great experience.

Game servers are different from the merch servers, as you might imagine.

To be honest, we were also trying to anticipate exactly these scenarios. However, since we have never shipped a board game, we tried preparing as best as we could for this. We were obviously wrong.


Understatement of the Day!
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Johnathan Morton
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so if it is 200 every 5 minutes does that mean wave one is sold out?

sorry I was thinking 1500 not 15000
 
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