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Mechs vs. Minions» Forums » General

Subject: E-Mail confirmation? rss

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Christoph Hampel
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Hey,

i got an order number, the credit card was charged, but I got no confirmation mail.
Friends of mine already got their mail.

Somebody who has a confirmed order but no mail as well?
 
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Anna E.
United States
Georgia
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I have a payment confirmation from Paypal, but no order received or other confirmation from Riot. I am sure it would show up in my account if it went through, but with the site as it is we can't check that yet. Drama!
 
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Benjamin Owen
United States
Duluth
Georgia
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i got an email confirmation within 30secs of finally ordering it, check the email address you put in on your order page and check the spam folder. good luck
 
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Stuart Porter
Australia
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yep in same boat. Wouldn't worry too much just yet- clearly servers o/l'd. Sure will come through. I took screen shot of confirmation to be on the safe side..
 
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kostas voulk
Greece
Thessaloniki
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I also got no mail, though my order shows up ok on my account.
 
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Denmark
Copenhagen
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Muuuuh
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Got my confirmation shortly after i paid (PayPal)
 
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kostas voulk
Greece
Thessaloniki
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Yeah, I also printed my order summary.
 
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Mark Watson
United Kingdom
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Yup, no mail here either, though the order is in 'processing'.

Although given the load on the site I wouldn't be surprised if their mailer was struggling to cope.
 
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Martin Christensen
Denmark
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Yeah same here.. Only got a Paypal confirmation..
 
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Dustin Crenshaw
United States
Shepherdsville
Kentucky
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I got an email. But paypal only shows "authorization" instead of completed. Is that normal?
 
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United Kingdom
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Well it's been an hour now since I ordered and still nothing. Also their ticket website is a mess and sends me in an endless loop.

So according to paypal I have to wait until Nov 11th to automatically get a refund.
 
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Anna E.
United States
Georgia
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For those who had received evidence that their card was charged by Paypal but never got a Riot confirmation, I just received mine. Take heart!

(Note: It was over an hour after the Paypal processing, so you may just have to be patient.)
 
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Martin Christensen
Denmark
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Same here also just got my confirmation email..
 
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WD Yoga
United Kingdom
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I got my email confirmation after 30+ minutes, so wait a little bit more!

If nothing came, Riot says you can raise this through support. This guy works for Riot:

lionzz wrote:
Esvath wrote:
Hi Leao, thanks for posting here.

A question: I have Paypal sent me email on payment to Riot. Yet, I have not received confirmation email from Riot with order number. Does this mean I get the game or not?


If the payment went through, you should be fine. The confirmation email can take a while to get to you.

If that's not the case in a while, please open up a ticket with our player support: https://support.riotgames.com/hc/en-us/requests/new
 
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Tamas Szabadi
Hungary
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Still no confirmation email even that I went through the ordering process successfully in the first five minutes. :(
 
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United Kingdom
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I got my confirmation email over an hour after ordering it with thr order status as processing
 
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Jason Vany
Canada
Saskatchewan
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No confirmation email for me yet from Riot but I have my Paypal one and a PDF of the checkout confirmation with order number. The website status is processing so I am thinking its going to be a game of catch up.
 
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Tamas Szabadi
Hungary
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Tobi wrote:
Still no confirmation email even that I went through the ordering process successfully in the first five minutes. :(


Yeyy, I got it after 7.5 hours. Happy days!
 
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Garry Rice
United States
Perkasie
Pennsylvania
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My Riot confirmation email was in my SPAM box...so check that if you haven't done so.
 
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Adam Hoffmann
United States
Fort Lee
Virginia
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Tobi wrote:
Still no confirmation email even that I went through the ordering process successfully in the first five minutes.


We all hate you...
 
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Stephen Hell
United States
Texas
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SO many different stories.

I never even saw the final order confirmation screen, I just got the little timeout ninja. I was pissed after trying non stop for 4 hours and not getting that far before. Yet 30 seconds later I got an email from Riot with a confirmation Number, and an email from PayPal saying they were waiting on Riot to process the order. Still waiting... Crazy///////
 
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Stephen Hell
United States
Texas
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I will add, that if you have Facebook, the Riot Games Merchandise page has been actively answering questions there.
 
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Adam Hoffmann
United States
Fort Lee
Virginia
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Astromags wrote:
SO many different stories.

I never even saw the final order confirmation screen, I just got the little timeout ninja. I was pissed after trying non stop for 4 hours and not getting that far before. Yet 30 seconds later I got an email from Riot with a confirmation Number, and an email from PayPal saying they were waiting on Riot to process the order. Still waiting... Crazy///////


If That's true, then I might have ordered all 30,000 copies...
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