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Mechs vs. Minions» Forums » General

Subject: Another billing issue for a Canadian rss

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Eric Bettan
Canada
Cote St Luc
Quebec
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Hi,

I ordered a copy of wave 2 using a US shipping address. Before going to PayPal it confirmed a total of $80 but my PayPal account was billed 91.23, which leads me to believe that I was billed duty, despite the US shipping address.

Any suggestions on what would be the easiest way to correct?

EDIT: The contact options on the site for orders only has the option to change shipping address or cancel the order.
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Chris Cantrell
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Carnage994 wrote:
Hi,

I ordered a copy of wave 2 using a US shipping address. Before going to PayPal it confirmed a total of $80 but my PayPal account was billed 91.23, which leads me to believe that I was billed duty, despite the US shipping address.

Any suggestions on what would be the easiest way to correct?

EDIT: The contact options on the site for orders only has the option to change shipping address or cancel the order.


Definitely submit a support ticket. Those guys are a bit swamped right now (tickets are handled first in / first out), but that's the surest way to get the problem resolved. They'll be able to look up your individual account and there is a system in place so that your issue won't fall through the cracks.

merch.riotgames.com
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Eric Bettan
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I can confirm that all is good, my PayPal account is now showing only $80.

And now the wait begins...
 
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Chris Cantrell
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EnigmaProphet wrote:
As a Canadian in the position of re-ordering from wave 2 at $8 USD cheaper then my first day wave 1 order, should I contact these guys for guidance or wait form you guys here?

Thank you


If you still 2an5 the game, then I wouldn't cancel. I'm confident we'll fix the order8ng/payment snafu to your satisfaction. It will just take a bit more time to get a plan in place.

Ultimately, though, it's your call to make. Your money isn't being held hostage or anything. You can cancel at anytime.
 
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