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Subject: Trogs Green plastic base plate rss

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How many of the green plastic dics did you guys get in your game?

I got 16 of yellow, red, blue. Which is 4 extra than needed of each.

But of the 16 trog miniatures, it only came with 15 of the green discs. Should it have been 16 and I was shorted ONE, or should it have been 20 (4 extra) and I was shorted FIVE?
 
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James Mathias
United States
Hendersonville
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Should have been 16. All factions came with 16 due to the logistics of production. But it sounds like you got shorted 1 green for the Trogs.
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Kim Choy
Canada
Winnipeg
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Should have been 16 of each. You're missing one.
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Okay, thanks guys. I wanted to know how many I was missing before I used their site and I wanted to have accurate information.
 
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Chris Gordy
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Eden Prairie
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In the short term, you can use one of the other colors for the Troggs as you only need 12 for all of the other races.
 
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Gumps wrote:
In the short term, you can use one of the other colors for the Troggs as you only need 12 for all of the other races.


Not sure how often they will need all 16 units out, I just plan to use the one without the base last, don't really wanna clip a red base to him. I guess I could just paint one green

I will get by until I get a replacement, just needed to know how many I was missing
 
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Grant Rodiek
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evilnox wrote:
Gumps wrote:
In the short term, you can use one of the other colors for the Troggs as you only need 12 for all of the other races.


Not sure how often they will need all 16 units out, I just plan to use the one without the base last, don't really wanna clip a red base to him. I guess I could just paint one green

I will get by until I get a replacement, just needed to know how many I was missing


You will need all 16
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J V
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UPDATE:

I was contacted after using their support page and they will send me the replacement piece
 
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Jaded Lounges
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evilnox wrote:
UPDATE:

I was contacted after using their support page and they will send me the replacement piece


I have the same problem. Did you ever receive the replacement part?

 
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Meeple Up
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evilnox wrote:
How many of the green plastic dics did you guys get in your game?

This game comes with WHAT?! Hopefully my copy doesn't come with any.
 
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chibigouazou wrote:
evilnox wrote:
UPDATE:

I was contacted after using their support page and they will send me the replacement piece


I have the same problem. Did you ever receive the replacement part?



As of Sunday, October 24th. No i have not yet received my replacement DISC. I will let you know when i do.
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MeepleUp wrote:
evilnox wrote:
How many of the green plastic dics did you guys get in your game?

This game comes with WHAT?! Hopefully my copy doesn't come with any.


Lol. No game collection will ever be complete without st least one!
 
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I received my replacement piece today in the mail and I promised to inform you when it arrived.

It took.....what.... 11 days from using their support page to receiving it in the mail. Not bad.
 
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Jaded Lounges
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evilnox wrote:
I received my replacement piece today in the mail and I promised to inform you when it arrived.

It took.....what.... 11 days from using their support page to receiving it in the mail. Not bad.


Awesome! Glad to hear it. I submitted an inquiry via the website. I have not received a response. Did you get any communication from them?
 
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They sent me an email a few days later and simply asked for my shipping address and they would send me the replacement piece.

I got no further communication from them, it just arrived in the mail.

Im sure if you provided your shipping address with your support ticket your turn around will be a few days quicker.

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Jaded Lounges
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Do you think we're the only two guys who had this problem? I'm kinda surprised there isn't more traffic in this thread.
 
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I get about one every 10 or so games with missing pieces. Im sure its just random errors. Im sure we are among a small percentage with this particular game.

It happens, its only a problem if the company is unwilling to do anything to remedy the problem but i have never had that happen. These large companies want people happy and talking about their products and their company in a positive way.

Fear not. Missing pieces don't happen often and always get fixed. And its usually something unimportant like..... Game says 85 scoring tokens and you ONLY get 84 or something silly.

The missing disc did need to be replaced though as at least in my opinion an important piece.

Forgive my spelling errors, typed this off my phone and i dont use autocorrect so may find some random letters here and there....
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Grant Rodiek
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evilnox wrote:
I get about one every 10 or so games with missing pieces. Im sure its just random errors. Im sure we are among a small percentage with this particular game.

It happens, its only a problem if the company is unwilling to do anything to remedy the problem but i have never had that happen. These large companies want people happy and talking about their products and their company in a positive way.

Fear not. Missing pieces don't happen often and always get fixed. And its usually something unimportant like..... Game says 85 scoring tokens and you ONLY get 84 or something silly.

The missing disc did need to be replaced though as at least in my opinion an important piece.

Forgive my spelling errors, typed this off my phone and i dont use autocorrect so may find some random letters here and there....


Generally speaking, 1-2% of copies are affected. Just a manufacturing error.
 
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Jaded Lounges
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I am pleased to report that Portal Games expeditiously responded to my inquiry, and I received the replacement green base in the mail today. Case closed.
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