I have seen a few threads with people having broken components. How long did do it take to get a reply when you raised it? Or have you not had one yet?
One of my player miniatures arrived broken. The guy riding a mechanical dog was riding a headless dog! Very thematic with Halloween on the way I guess! I raised it 2 days ago to no reply yet.
This is fine if they are getting hammered with such questions. As long as it doesn't take as long and wizkids did with the mage knight add on!
I had this happen with my figure as well. When I examined the head it just looks like it was simply attached with adhesive to the body; not actually broken.
I applied some superglue, placed it back on, and I'll check on it tonight to make sure it's not headless anymore.