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Subject: Airlines (Limited Edition) Missing Components? rss

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Dennis Rappel
Austria
Vienna
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Hi everyone,

today I unpacked my copy of Airlines (Limited Edition) to play the game
and saw there were some different and missing components.

Missing components:
- "41 Airlines cards - Main Deck"
- "9 Goal Cards"
- "player aids"
- "Advanced rulebook" in german language
- 5th player token (grey)

Different components:
- 20 player tokens (discs) in four colors
instead of 5 shaped player tokens in five colors

I wonder if anybody else had the same issue with their copy of the game
and if you contacted the publisher about it for an official response?

Thank you!

Best regards,
Dennis

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Sam Hitz
Switzerland
Zurich
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Indeed. I just unboxed my copy and I'm missing the 9 goal cards, 4 player aids, and the grey player token. Like you, I have 20 of the standard player tokens...

I will contact the publisher about this. In the meantime, could anyone with the 9 original goal cards (3xI,3xII,3xIII) here so I can reproduce them while waiting on replacements?
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David Larkin
England
Brighton
Sussex
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Yep just open mine up. No standard deck, no standard bonus cards, only 1 grey airport and no grey player discs (main reason I went for this edition was for the 5 player option).
I have 13 cockpits, 10 first class cabins , 10 standard cabins, 13 wing sections (with 3 detached wheels), so 46 plane sections not 39
Also the blue terminals didn't punch properly and won't stand straight


Edit - and missing player aid and German rule book, not that that worries me as I don't speak German
 
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Dennis Rappel
Austria
Vienna
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Thank you for the replies!

My terminals didn't punch properly either, but I could fix that.

However, I checked again for player aids and realised my copy is missing them too.

As far as the number of plane parts is concerned, I counted 46 as well.

Best regards,
Dennis

 
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Doctor Joe
Germany
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Hi everyone,

I have exactly the same problem as Dennis. I bought my copy of the Limited Edition at Essen at the GEG booth.

I already contacted the GEG people via the link on their homepage more than two weeks ago and asked for a replacement, but didn't even get an answer confirming my request.

I hope the people from Golden Egg Games read this thread and react soon.
Greetings

Jochen
 
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David Larkin
England
Brighton
Sussex
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Hi, I had a response on the 25th saying that they will ship me replacement parts
 
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Dennis Rappel
Austria
Vienna
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Hi everyone,

I recently contacted the publishers through their website and received a message back that they will send me the missing parts to my address.

That was one week ago. I haven't heard anything from them ever since, but I guess, one has to wait for the delivery now.

Best regards,
Dennis

 
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Andrew Terrell
United Kingdom
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I'm missing...

Basic
- 41 Airlines Cards - Main Deck
- 9 Goal Cards
- Player aids (Purple, Orange, Yellow, Blue)

Advanced
- Advanced Rulebook in german language
- Player Token(s) (grey)

Kickstarter
- Plane Shaped Player Tokens
- Upgraded Round marker (said it would be included even though not unlocked)

Poor quality components...

- Terminals didn't punch properly
- Advanced rules not printed properly (page order 2,3,4,1)

Component Queries...
- How many plane parts of each type should there be?
I have...
Standard
12 x Tail Sections
34 x Plane Sections (10x Cockpit, 10x Wings, 7x Standard Cabin, 7x First Class Cabin)
Advanced
3 x Tail Sections
12 x Plane Sections (3x Cockpit, 3x Wings, 3x Standard Cabin, 3x First Class Cabin)

- How many standard player tokens should there be?
I have...
Five each of Purple, Orange, Yellow, Blue
 
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Andrew Terrell
United Kingdom
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I believe that one grey terminal is correct.

The grey player is only applicable to the advanced rules and in those rules the improve Airline global action where you can buy a new airport doesn't exist. Instead the Airliner Range mechanic is introduced.
 
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Andrew Terrell
United Kingdom
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Any news on the missing parts yet?
This was my first Kickstarter and I can't say I've been impressed thus far.
I've emailed them several time and they haven't had the courtesy to acknowledge receipt of my email let alone respond to it.
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Doctor Joe
Germany
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Hi everyone,

unfortunately I made the same experience. Since I bought the Game in Essen more than four weeks ago, I made two attempts to get into contact with Golden Egg Games via E-Mail. Both messages were answered automatically with the promise to answer soon.

Guess what happened since... NOTHING.

I am afraid there is a real risk that Golden Egg Games is in trouble with the shipping of the replacement parts.

Anyway, I still keep up hope.

Greetings

Jochen
 
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David Larkin
England
Brighton
Sussex
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jordanjochen wrote:
Hi everyone,

unfortunately I made the same experience. Since I bought the Game in Essen more than four weeks ago, I made two attempts to get into contact with Golden Egg Games via E-Mail. Both messages were answered automatically with the promise to answer soon.

Guess what happened since... NOTHING.

I am afraid there is a real risk that Golden Egg Games is in trouble with the shipping of the replacement parts.

Anyway, I still keep up hope.

Greetings

Jochen

I had a pm to my BGG account on Friday saying that they had being trying to contact me via my email account but had got no response, so still holding out hope
 
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Raffaele Mesiti
Italy
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Hello, I miss the grey player token. I'all send en email to them about it.
 
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Andre Drews
Germany
Leutkirch
Baden Württemberg
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Hi there,
I am sorry that it takes so long to get all missing things together. The cards have been reproduced and are ready to be shipped but the player meeples that should have come with the Limited Edition have not arrived jet. The problems with the towers are that ech piece has only one counter piece that it matches with so you need to try and find out where it fits.
Everything should be ready soon.
 
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Doctor Joe
Germany
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Hi everyone,

it has been three weeks since we've been told that the missing components should be available soon.

Has anyone heard anything about it since then?

Greetings

Jochen
 
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Brian Moore
United Kingdom
Bolton
Lancashire
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My 'limited edition' 'Mogul' just arrived.
As others have reported, I'm missing:
Plane shaped Player tokens - only 4 sets of wooden discs - no 5th player
Special clear first player token missing
A second pack of cards in the box without explanation
According to invoice:
Airlines Limited edition Promo fulfilment ?
Airlines Promo Card deck [PART]
Airlines Limited edition [PART]
Does this mean missing parts are to follow?
 
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Tyler Martin
United Kingdom
London
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Mwa ha ha ha ha
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I'm afraid to say that GEG has a long running tradition of terrible, terrible post KS customer service ever since their first campaign for Fallen City of Karez which took four years to deliver all the promised stretch goal expansions and even then only to some backers. I hope you have better luck getting the bits you are missing but in all honestly don't expect ot to happen quickly if at all.
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Andrew Terrell
United Kingdom
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Andre Drews, It has been almost two months since you posted here and I for one haven't received anything. Is there any news?
 
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Sebastian Neuhauss
Germany
Hamburg
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tamlaras wrote:
Andre Drews, It has been almost two months since you posted here and I for one haven't received anything. Is there any news?


Well - he said "soon" which means in GEG-language in about two years, I think. After I received all the stuff for Karez and Prime Time I made the failure to buy another game from GEG. Now I know that I will never ever do it again...
 
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Dennis Rappel
Austria
Vienna
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Hi everyone,

I wanted to let you know that there was an update from Elad Goldsteen on the Airlines Kickstarter page two days ago where he explains what had happened and says he would get in touch with you and ship out the missing components immediately if you contacted them through the Kickstarter PM system.

As I didn't back the game on Kickstarter, but bought my copy at the Essen game fair of 2016, I again used the contact form on their GEG website.

Maybe they could really sort things out. I am impatiently waiting for their response and will post it here when I received one.

Best regards,
Dennis

 
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David Larkin
England
Brighton
Sussex
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Thanks for the update. I got mine at Essen as well. I think I will message them again
 
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Sebastian Neuhauss
Germany
Hamburg
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Did anyone get any feedback?

I wrote several emails to Golden Egg Games and contacted them over Kickstarter, but I didn't get any response. This is inacceptable for me angry

For me this is the worst publisher and that's a shame because I usually like their games. But ALWAYS missing pieces and such a miserable customer support is really a shame...
 
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Dave Ross
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No response here and some guy is selling a copy on the BGG auction without opening it to let people know if the pieces are missing. So, you send him $60 (with shipping) and get a doorstop? Unethical trickledown. This whole thing is so backwards.
 
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Andrew Terrell
United Kingdom
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I had this response yesterday to a tweet I sent to @GoldenEggGames a week ago. "a new update will be posted shortly with some positive news."
Fingers crossed.
 
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Dave Ross
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Here's hoping the 'positive news' isn't just Elad's new kickstarter :-)
 
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