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Onitama» Forums » General

Subject: Arcane Wonders Customer Support rss

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Brian Nolte
United States
La Habra Heights
California
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Just wanted to send these guys some love. The copy I got through CoolStuffInc was missing all of the red pieces. I sent an email to Arcane Wonders, who got back to me very quickly and had a pacakage in the mail within a few days. Quite happy.

Now to play the game...
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Parker Cook

Rigby
Idaho
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I was just in Florida for a work conference and picked the game up at a CoolStuffInc physical store and was missing a single red student piece. I emailed them that day and in less than a week they shipped me an entire red set of figures. They were awesome and incredibly helpful.
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Terence Lee
United States
Arcadia
California
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I just wanted to say I experienced some of the best customer support from Arcane Wonders. My copy of Onitama was missing a card and I contacted them via email on friday. I received a response Monday morning (I didn't expect a response over the weekend). I gave them my address and they shipped me my missing card. The following Monday, not only did I receive my replacement card, but they sent me an additional foil deck! Very happy!
 
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Sunny Neuroshima
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My copy of Onitama was missing all the cards. I emailed Arcane Wonders and they replied the same day, which was Christmas Day! They sent me a set of cards from the USA which I received just six days later in the UK. Fantastic customer support.
 
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Nicholas Johnson
United States
St Paul
Minnesota
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Same here. I was missing a blue piece and was depressed that it would mean I couldn't play on the hunting trip I was taking. Their quick support got me a replacement pawn waiting for me when I got back.
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