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Leaving Earth» Forums » General

Subject: Anyone ordered/received this recently? rss

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Scott Fischbein
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Just wondering if anyone has placed an order (and received it) recently, and if so, did you get any communication from the publisher along the way, and how long did it take for your order to arrive?
I ordered Leaving Earth and the expansion about 10 days ago, and didn't get any confirmation email, nor shipping updates (they did charge my CC quite promptly though!). I emailed the company and called them a few times (and left voicemail) but haven't received any replies. Just wondering if this is SOP for this company or if I should be worried about the status of my order. I know this is a small family-run company so I'm willing to cut them some slack, but a complete lack of communication seems a bit excessive.

Thanks for any info anyone can provide.

Scott
 
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Samuel Hinz
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They are shockingly bad at communication, both automated or via a person.

that being said i'm sure it's fine but pm
Joe Fatula
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Chris in Kansai
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I got an automated order confirmation then the game a couple of weeks later.

Sweet.
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Tony M
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I ordered the base game last Wednesday afternoon, and got an email Thursday telling me the game had shipped. I received it last Saturday.
 
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Will H.
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There is another thread somewhere where Joe said they print about 200 copies at a time, so order fulfillment should be a week or two.

Just place your order and be pleasantly surprised the day it arrives. Then clear your calendar and settle in for an awesome game.
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Scott Fischbein
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Thanks for the responses everyone. I sent Joe a Geekmail, so hopefully I'll get some response and further information. After spending $100, "Just wait and hope" doesn't feel right!

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Joe Fatula
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scottf2 wrote:
Thanks for the responses everyone. I sent Joe a Geekmail, so hopefully I'll get some response and further information. After spending $100, "Just wait and hope" doesn't feel right!

I'll check on your order when I'm back at the office tomorrow morning.
 
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Scott Fischbein
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buffalohat wrote:

I'll check on your order when I'm back at the office tomorrow morning.


Thanks Joe!
 
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Scott Fischbein
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buffalohat wrote:

I'll check on your order when I'm back at the office tomorrow morning.


Any update?
 
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Joe Fatula
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scottf2 wrote:
Any update?

Yep, you should have a message in your inbox with the details. Short version: everything looks good, though not sure why you didn't get the confirmation email.
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Scott Fischbein
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Thanks Joe! Looking forward to playing the game soon. Appreciate the follow up.

Scott
 
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Tony M
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gar0u wrote:
...Then clear your calendar and settle in for an awesome game.


What Will said. You'll be glad you ordered it.
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Scott Fischbein
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Tony M wrote:
gar0u wrote:
...Then clear your calendar and settle in for an awesome game.


What Will said. You'll be glad you ordered it.


Of that I have no doubt! I've actually played it once already (without expansion) and ordered the game before that first game was even finished. In fact, that's what kicked off all this drama and anticipation, since I ordered it on my phone, and therefore wasn't 100% sure the order went through, etc. Glad to know that it did and that I'll soon have my own copy to enjoy!
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Dave Coe
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Tony M wrote:
I ordered the base game last Wednesday afternoon, and got an email Thursday telling me the game had shipped. I received it last Saturday.


I ordered mine last Thursday and haven't received anything but a charge against my card.
 
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Joe Fatula
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dcoe wrote:
Tony M wrote:
I ordered the base game last Wednesday afternoon, and got an email Thursday telling me the game had shipped. I received it last Saturday.


I ordered mine last Thursday and haven't received anything but a charge against my card.

Dave, I just checked your order status and I'm sending you a private message.
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Dave Coe
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buffalohat wrote:
dcoe wrote:
Tony M wrote:
I ordered the base game last Wednesday afternoon, and got an email Thursday telling me the game had shipped. I received it last Saturday.


I ordered mine last Thursday and haven't received anything but a charge against my card. :(

Dave, I just checked your order status and I'm sending you a private message.


Well, that was quick! Thanks!
 
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Joe Fatula
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dcoe wrote:
Well, that was quick! Thanks!

That's what happens when I'm on BGG instead of getting work done doing important research.
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Toni & Guy Ferger
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Hi Guys! My copies, both Leaving Earth base game and the expansion, Outer Planets, arrived after a couples weeks from the initial order. The games did not ship until a week latter. No worries! This game is TOTALLY worth the wait! Thanks Joe! I was a child of the space age era. My father worked in the industry as an engineer, first in inertial guidance, then with the spy satellite program, Corona, then the space shuttle program until he retired. Fascinating to have talked about the projects he worked in after the information became declassified. A friend of mine works at JPL and others at various aerospace companies. Thusly my interest in space related topics. Again, thanks Joe for a challenging, yet great game! The most fun, losing, I've had in a while! Peace...Guy
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Scott Fischbein
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Well, it's been over two weeks now, no sign of the game, no tracking number, nothing... I live about an hour from the publisher, so it should only take a day or two to arrive once shipped.

I got a PM from Joe last week that it was going out "tomorrow" and I'd get a tracking number, but that never happened. Quite disappointed and annoyed by the complete lack of customer service from this publisher.


 
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Joe Fatula
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Scott, your order will be arriving tomorrow. I'll send you a private message with the tracking number.
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Scott Fischbein
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buffalohat wrote:
Scott, your order will be arriving tomorrow. I'll send you a private message with the tracking number.


Games arrived today. Looking forward to playing soon! Thanks.
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If we order this amazing game today, will we receive it before xmas? Thanks.
 
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Joe Fatula
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jellyfish1 wrote:
If we order this amazing game today, will we receive it before xmas? Thanks.

If you're in the US, I believe so. All orders we have as of today should be shipped out this week, so that gives UPS / the post office two weeks to deliver them before Christmas.

Outside the US, that all depends on how long your order gets held up by customs.
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That is good news. I am in the US and I just ordered it. Thanks.
 
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After I placed my order I received:
An email that my credit card was charged.
A second email that my order was received.
A third email when the order shipped, with a tracking number.

I don't know how long this new system has been in place, but it seems the radio silence of the previous order experience is no longer the case.

Thank you.


 
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