Recommend
1 
 Thumb up
 Hide
5 Posts

Queen Games» Forums » General

Subject: Shoutout to Queen games for their help rss

Your Tags: Add tags
Popular Tags: [View All]
Shawn
Canada
Toronto
Ontario
flag msg tools
mbmbmbmbmb
I contacted them about getting replacement cards for the misprints in Thebes the Tomb Raiders. The process was a bit wonky and i wasn't sure if my online form request went through but eventually I got an email response and the cards came in the mail.

thanks to Queen!
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Feld Fan
United States
flag msg tools
How long did it take? I haven't head anything from them in over a month. I emailed both via the website, and directly to someone.
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Shawn
Canada
Toronto
Ontario
flag msg tools
mbmbmbmbmb
Took around 10 days to get the reply.

I didn't mention it above but I did email an employee at Queen (Rajive Gupta) while waiting to ask if they got my request. I'm not sure if I just had to be more patient or if emailing him was what got things moving.

the confirmation response email actually ended up coming from the address

l.kothe@queen-games.de (Lothar Kothe)

maybe he/she will be of assistance

good luck
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Feld Fan
United States
flag msg tools
cardflopper wrote:
The confirmation response email actually ended up coming from the address

l.kothe@queen-games.de (Lothar Kothe)

That's the other email address I sent my message to. Uggh. Thanks
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Shawn
Canada
Toronto
Ontario
flag msg tools
mbmbmbmbmb
did you fill out the official form on the german site? (rather than emailing a request)
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.