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Subject: customs charge on bulk items rss

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Tamás Lévai
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hello!
any of you have experience if custom charges were "refunded" to bundle backings (like x10 this time) as for individual backers, like in tiny epic western? then it would happen in this project too?
customs could frighten away a lot of backers from a x10 bundle so its an important question (as project not indicated as eu friendly and ships from usa)
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Daniel Theuerkaufer
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The way I see it you have to pay any import charges/taxes yourself. I don't think you'll get an reimbursement like in some other "customs friendly" projects. So there is no benefit in a group buy unless you live in the USA. It's been the same for every Tiny Epic campaign and I have lost hope that it'll ever change ;-)
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Xabier P
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It's a pity, shipping to EU takes an extra 50% cost. And then, taxes (21% in Spain, depending on luck at customs). I'd have to pay almost the double for the game.
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Michael Coe
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We will be offering worry-free shipping on Tiny Epic Quest and will reimburse your customs charges if you get hit with any. So pledge with confidence!
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Victor Pintos Guerrero
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mgcoe wrote:
We will be offering worry-free shipping on Tiny Epic Quest and will reimburse your customs charges if you get hit with any. So pledge with confidence!


I have a couple of questions:

- The worry-free is just for the x10 pledges?

- Is south america covered by the worry-free shipping?
 
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Michael Coe
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Viktula wrote:
mgcoe wrote:
We will be offering worry-free shipping on Tiny Epic Quest and will reimburse your customs charges if you get hit with any. So pledge with confidence!


I have a couple of questions:

- The worry-free is just for the x10 pledges?

- Is south america covered by the worry-free shipping?


Worry-Free is for all our backers.

Now if your package gets lost due to things out of our control, we'll resend 1 copy. If it gets lost again. We can only offer a refund or you can pay more for tracking.
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Daniel Theuerkaufer
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mgcoe wrote:
We will be offering worry-free shipping on Tiny Epic Quest and will reimburse your customs charges if you get hit with any. So pledge with confidence!

Wow, very nice. I must have misinterpreted it when I said it isn't worry-free shipping. Thanks, sounds good!
 
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