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Project: ELITE» Forums » General

Subject: Are they giving refunds? rss

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Magic Pink
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Has anyone requested and got one?
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Y P
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Magic Pink wrote:
Has anyone requested and got one?


laugh Good one.
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Frank Franco
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What's the issue ( haven't been paying attention)?
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Garry Rice
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Supposedly the games are sitting in a warehouse near Lancaster, PA...for over a month now. We keep getting empty promises of an update coming soon or that all games should be shipped by the end of the week...I've lost count how many broken promises they've made now...Artipia is no better as they refuse to get involved and keep pointing the finger back at Drawlab. Who knows at this point...
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Martin Gallo
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I pre-ordered FROM Artipia and have asked for a status update. Hope springs eternal...

In an email exchange from last year I was told my order would be fulfilled with backers...
 
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David Knepper
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Well, I just forwarded a request for a refund through the KS page. I'll see if I get any response.
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Frank Franco
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garry_rice wrote:
Supposedly the games are sitting in a warehouse near Lancaster, PA...for over a month now. We keep getting empty promises of an update coming soon or that all games should be shipped by the end of the week...I've lost count how many broken promises they've made now...Artipia is no better as they refuse to get involved and keep pointing the finger back at Drawlab. Who knows at this point...


So they have been sitting there not being shipped? Weird.
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Joe Price
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Mr Skeletor wrote:
garry_rice wrote:
Supposedly the games are sitting in a warehouse near Lancaster, PA...for over a month now. We keep getting empty promises of an update coming soon or that all games should be shipped by the end of the week...I've lost count how many broken promises they've made now...Artipia is no better as they refuse to get involved and keep pointing the finger back at Drawlab. Who knows at this point...


So they have been sitting there not being shipped? Weird.


At this point, that's just as valid as assuming the "miscount" were actually "missing".
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Frank Franco
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It's a shame, as the end product is really good.
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Garry Rice
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There has been some mention of a financial issue/disagreement between Drawlab and the shipping compamy, but since Drawlab isn't posting any updates, who knows...
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Max Maloney
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"If trees could scream, would we be so cavalier about cutting them down? We might, if they screamed all the time, for no good reason." -Jack Handey
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Mr Skeletor wrote:
garry_rice wrote:
Supposedly the games are sitting in a warehouse near Lancaster, PA...for over a month now. We keep getting empty promises of an update coming soon or that all games should be shipped by the end of the week...I've lost count how many broken promises they've made now...Artipia is no better as they refuse to get involved and keep pointing the finger back at Drawlab. Who knows at this point...

So they have been sitting there not being shipped? Weird.

It seems as if a skeletal minority of North American backers have their copies. The rest of us have no idea when we will receive our pledges.
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David Knepper
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Aging One wrote:
Well, I just forwarded a request for a refund through the KS page. I'll see if I get any response.


In response to the my request for a refund, I just received the following response from Artipia Games:

Quote:
Artipia Games says:
Dear David,

Actually your package with the game, expansions and custom dice set is already on its way to the following address
David E Knepper Huntsville AL 35806-3421 UNITED STATES
It may get delivered delayed but it will surely get delivered.
We cannot give you a refund as soon you will have your pledge in hand.

Thank you and please accept our apologies for the bad experience you got from this campaign.
Nikos Chondropoulos
Artipia Games
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deekerston schweddy
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Isn't it interesting how Konstantinos from Artipia picks and chooses what discussions threads he will respond to? He'll steer clear of this one and every other mentioning anything negative about non-communication issues...
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deekerston schweddy
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Oh and Artipia/Drawlab will NEVER give anyone a refund. And they will NEVER clearly communicate when you will receive your games.
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dustin
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and they will never see support from me or others again.
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Patrick D
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I was told the same thing PLUS no way to refund since their servers crashed some months ago. That they have record of our orders being paid but no way to reconnect them with any cards we used to pay with.
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Chris Poulsen
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Just an update for any that are interested:

My copy of the game arrived today in Juneau, Alaska! I haven't done a thorough investigation but it looks like everything is there. Not saying that the wait wasn't long and that the communication was great but the game is here so that's worth celebrating
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David Knepper
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Aging One wrote:
Aging One wrote:
Well, I just forwarded a request for a refund through the KS page. I'll see if I get any response.


In response to the my request for a refund, I just received the following response from Artipia Games:

Quote:
Artipia Games says:
Dear David,

Actually your package with the game, expansions and custom dice set is already on its way to the following address
David E Knepper Huntsville AL 35806-3421 UNITED STATES
It may get delivered delayed but it will surely get delivered.
We cannot give you a refund as soon you will have your pledge in hand.

Thank you and please accept our apologies for the bad experience you got from this campaign.
Nikos Chondropoulos
Artipia Games


My package arrived today, five days after I was advised by Artipia Games that is was shipping. The package was shipped by Drawlab Entertainment, using FedEx.

I have not yet had time to inventory the package contents and compare it to my KS pledge level + add-ons.
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