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Subject: Need help. Dog ate lore cards. rss

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Jim Williamson
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I am in need of replacements of all the lore cards from the 2 undead expansions. My friend's dog decided they looked good and chewed them up to the point of being unreadable (and quite soggy).

I'm not really looking forward to buying the two army packs again. If someone has duplicates I can take off your hands that would be appreciated.

Please PM me if you can help.
 
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Scott Lewis
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You can always try sending a replacement request to FFG. While they may say "no", it wouldn't hurt to ask, and in the past they've had a pretty good reputation for sending out replacements.

(Or you could ask the friend to replace them, since it was his dog that got to them....)
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Everett
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Yeah, since Asmodee FFG doesn't give out replacement parts unless they were damaged when the product arrived. You can't even buy replacements.
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Jim Williamson
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Yeah, Already tried getting replacements. It was a no go.

He offered already, but I wanted to see if anyone had extras.
 
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Keith Hammons
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surprise

Wow, I've had dogs eat two cards from two separate FFG games and had no issues getting them replaced. I wonder if it is new Asmodee policy, or because it is the entire deck that they're not willing to replace it.

(I've actually had dogs eat cards from four games but only replaced two. My friends can be kind of careless...)
 
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Scott Lewis
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Toenail21 wrote:
Yeah, since Asmodee FFG doesn't give out replacement parts unless they were damaged when the product arrived. You can't even buy replacements.

If so, that's most unfortunate. FFG used to have one of the best customer service responses I'd ever seen, so if Asmodee is changing all that, it is indeed a major setback for the company.
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Scott Lewis
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magicbus1966 wrote:
surprise

Wow, I've had dogs eat two cards from two separate FFG games and had no issues getting them replaced. I wonder if it is new Asmodee policy, or because it is the entire deck that they're not willing to replace it.

(I've actually had dogs eat cards from four games but only replaced two. My friends can be kind of careless...)

I recently had a card from Imperial Assault damaged by my 2-year old. Not only did they send me a replacement for the card, they sent me the entire set of that particular card size (which I'll keep aside for potentially helping others in this predicament out now, I suppose).
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Jim Williamson
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Actually, my wife was going to contact them. I misheard her and she was actually telling me "no, I did not contact them". I thought she said they said no.

I'll contact their customer service ASAP. Thanks!

Edit:
I just read this on the Asmodee site:

Quote:
Please use this request form if you have discovered a manufacturing defect or missing component in a new Asmodee, Fantasy Flight Games, Days of Wonder or Catan product.

We are sorry, but we do not provide replacements for components that are worn out or damaged through normal use, accident, or rough handling.


They also do not sell components separately. I guess I'm SOL and will have to buy the expansions again. (Unless someone has scans I can just print out )
 
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Scott Lewis
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SmallRealities wrote:
Actually, my wife was going to contact them. I misheard her and she was actually telling me "no, I did not contact them". I thought she said they said no.

I'll contact their customer service ASAP. Thanks!

Edit:
I just read this on the Asmodee site:

Quote:
Please use this request form if you have discovered a manufacturing defect or missing component in a new Asmodee, Fantasy Flight Games, Days of Wonder or Catan product.

We are sorry, but we do not provide replacements for components that are worn out or damaged through normal use, accident, or rough handling.



Contact them anyway. The worst that can happen is they say no, that could just be there to cover their butts if they DO need to clamp down for whatever reason (IE, if they think someone may be abusing things).

That text was there when my son damaged my Imperial Assault card, too.
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Jim Williamson
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I'll give it a try.
 
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Jim Williamson
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Good news is my friend did not wait and went ahead replaced the 2 army packs. Bad news is I do not know is FFG/ASM would have replaced the cards.
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Scott Lewis
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The extra plus side is now you have double the units to use, too
 
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Jake Rose
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One of my dogs ate a Battle Lore die (well chewed it up pretty good, did not swallow it thankfully). I told them what had happened and sent them a pic of a very guilty looking bull terrier sitting shamefully by a chewed up die and they did send me a replacement.

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Garrett
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So many dog horror stories! I'm a little glad my wife is allergic to dogs after reading all of this.
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Jim Williamson
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This was my fault, I couldn't blame the dog. I left the door open.

I was just surprised that there were no photos/scans of the lore cards available.
 
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Scott Lewis
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SmallRealities wrote:
I was just surprised that there were no photos/scans of the lore cards available.

While there may be a few, and as typically fan-friendly as FFG is, one thing they've always asked is that people NOT have full scans of the entire card sets publicly available.
 
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