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Vinhos Deluxe Edition» Forums » General

Subject: Still waiting on a US pledge delivery rss

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Kalain
United States
GA
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Customer service from Eagle leaves me wanting. Contacted them multiple times and they just don't seem to care.
 
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Frederick Soued
United States
Fountain Hills
Arizona
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Are you using the correct contact email:

customer-service@eagle-gryphon.com

We are under-staffed (a quit without notice situation) at the moment, and so we are running behind. I assure you that that we do care.
All Vinhos Deluxe KS copies have shipped out, so yours should be on the way.

Thanks for your continued patience -- Rick
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Maarten Desmet
Belgium
Heverlee
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Hi Rick,

Can you say something about the EU pledge delivery? I also haven't received anything (and tried to contact Eagle gryphon).

Thanks!
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Ibrahim Rodríguez
Venezuela
Caracas
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joematti wrote:
Hi Rick,

Can you say something about the EU pledge delivery? I also haven't received anything (and tried to contact Eagle gryphon).

Thanks!


Same here, I'm waiting for my copy to arrive in Spain and nothing yet. Just contacted them too and no response at all.
 
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Spike K
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I always had success contacting EG via Kickstarter message. They have been great.
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Ibrahim Rodríguez
Venezuela
Caracas
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Sufinsil wrote:
I always had success contacting EG via Kickstarter message. They have been great.


That was the first way I contacted them, no response neither.
 
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Maarten Desmet
Belgium
Heverlee
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I just received my pledge - yay!
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