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Lunarchitects» Forums » General

Subject: Amazing customer service. rss

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ozzy perez
United States
Hialeah
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I was supposed to receive my copy today but I messed up on my original order and had a typo in my address. I noticed what I had done after the game was shipped to me and so it was too late to fix it. I emailed Iron Kitten games and Dan immediately replied. He gave me a few suggestions to see if Fedex could maybe redirect the game to the correct address. I wasn't able to do anything so I just waited until today. WhenI saw that the item was undelivered and sent back to shipper, I emailed Dan again. He again, replied immediately and told me that he'd take care of the return process and resent me another copy right away. I just wanted to share the experience through here and express how satisfied I am with the level of customer service that I received. Props to you Dan and Iron Kitten games for resolving my issue. I will definitely do business with this company again in the future.
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Dan Cunningham
United States
Edgerton
Wisconsin
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Thank you for the kind words! I'm happy to help. Especially since IKG is an unknown publisher, I've always felt like it's extra important to make a good impression (you can only make one first impression!).
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Gary S Douglass
United States
Toledo
Ohio
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who do I contact over defective pieces? One of my rocket ships has only two fins, the third is broke off or molded wrong.
 
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Dan Cunningham
United States
Edgerton
Wisconsin
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Me! Send me a geekmail or send an email to ironkittengames@gmail.com.
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