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Subject: Sombreros Productions Customer Service not responding rss

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Derek Bradley
United States
Alexandria
VA
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Does anyone have any advice or connections? I placed an order with Sombreros Productions on 10/5/16. I received a shipping notice with no tracking number on 10/7/16. I realized this weekend as I was updating my Geek Collection that I had not received my order. I sent a polite email to sales at rprod.com asking for more information and have yet to receive a response.

Any suggestions?
 
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Travis Perry
United States
Red Lion
Pennsylvania
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I placed an order with them on October 26th and it has yet to ship.
 
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Derek Bradley
United States
Alexandria
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Filed a complaint with PayPal. Just got an email from them that they'll look into it. Hope it works out for you as well.
 
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Cartchamp
United States
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Pandakai wrote:
Does anyone have any advice or connections? I placed an order with Sombreros Productions on 10/5/16. I received a shipping notice with no tracking number on 10/7/16. I realized this weekend as I was updating my Geek Collection that I had not received my order. I sent a polite email to sales at rprod.com asking for more information and have yet to receive a response.

Any suggestions?


I had the same experience. They responded that Belgium to U.S. Mail takes about 6-8 weeks. I waited 8 weeks and still no package. I emailed them again and they said that they were sending a replacement out that day. I finally received it ~1 week later. I hope you get your stuff.
 
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