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Subject: Missing component - one Oracle Die (solved - sent by Pegasus) rss

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Eduardo Cruz
Portugal
Arcozelo - Vila Nova de Gaia
Porto
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As the subject sugest, I miss one Oracle die.
Sent an email through the contact system of Pegasus today as follows:

"I recently bought "The Oracle of Delphi" boardgame and when was checking the components I found that one "Oracle Dice" is missing (only have 11 when should have 12).
I can buy that missing die, just let me know how I can do it.
Will wait for reply, Eduardo Cruz"

Let's hope the Oracles hear my call.
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Jon Ben
Canada
Vancouver
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Of course I've been up all night! Not because of caffeine, it was insomnia. I couldn't stop thinking about coffee.
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Re: Missing component - one Oracle Die
Thanks for the update.
 
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Eduardo Cruz
Portugal
Arcozelo - Vila Nova de Gaia
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Re: Missing component - one Oracle Die
Received today (one day later) an email for the Pegasus costumer service apologizing for the inconvenience of the missing component, saying that they will send the missing die right away.

That's what i call an amazing costumer service.

One note though, i sent a second email for ersatzteilservice@pegasus.de and the first through the contact service of Pegasus, and the response come from the latter one.

The Oracles had heard my call.

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Eduardo Cruz
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Re: Missing component - one Oracle Die
And the Oracle die had reached home. meeple

A big thanks for such a professional and quick costumer service that Pegasus have.
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