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Michael Boehm
Germany
Leipzig
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I had some missing/damaged components too. So i wrote an email to Pegasus. I guess you don't recieve an reply email. My package came without reply. It took pagasus nearly 14 days.
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Chris Honey
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Hi, same issue. So I sent off an email to the shop I bought it from and also Pegasus. Will see what happens I guess.
 
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Chris Honey
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And received a very quick response from Pegasus who will send me replacements.
 
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Mike Clifford
United Kingdom
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Pegasus have ignored e-mails following my initial request for replacement Offering Cubes. Very poor service. Mike Clifford
 
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Eduardo Cruz
Portugal
Arcozelo - Vila Nova de Gaia
Porto
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cliffmikard wrote:
Pegasus have ignored e-mails following my initial request for replacement Offering Cubes. Very poor service. Mike Clifford


Have you tried this email:
ersatzteilservice@pegasus.de

I had an response one day later and already recieved the missing Oracle die.
Just follow the instructions on this page:
http://www.pegasus.de/en/publisher/service/ersatzteile/

Hope it helps.
 
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Mike Clifford
United Kingdom
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I have tried both the press office and customer service. No response whatsoever. And still no cubes!
 
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