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Star Wars: Imperial Assault» Forums » General

Subject: I've lost my Mak miniature. What can I do? rss

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Steve Dillon
United States
Spring Lake
Michigan
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Opened the box for a skirmish. Mak is gone. I searched and searched. No luck. Obviously I can use a proxy, but is there any way I can obtain a new "Mak" miniature without breaking the bank?
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Meeple Up
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Utah
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Email FFG
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Steve Dillon
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I've sent FFG an email, but I have my doubts about their willingness to sell me a single miniature... soblue
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Artemus Maximus
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Columbus
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buy a new one, such as on ebay.
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Owen Sieber
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McMinnville
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I'm looking forward to having some real talk with some real folks!
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Hi, I'm Matt, A radar technician.
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dr_steve_dillon wrote:
I've sent FFG an email, but I have my doubts about their willingness to sell me a single miniature... soblue


They send me a new single card and cardboard standy for Rebellion when my dog ate it. (yes, she ate it). Does not hurt to ask.
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Gideon Stargrave
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If you have no luck finding an actual Mak mini, you could always substitute a 'Bothan Commando' figure from the old Star Wars Miniatures Game:

http://www.coolstuffinc.com/p/144797

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Thomas with Subtrendy
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You'd be surprised- their component replacement program is actually very good. One of my nexu's tails was broken in half when I received the core box. At first I decided that I wouldn't bother with getting it replaced, but after about a month it started to bother me so I filled out a form, and a few weeks later I got a brand new nexu mini.

Of course, the issue for me truly was a shipping error so I'd expect for the item to be compensated, but I appreciated how easy the process was. I hope people wouldn't abuse this system, but as long as you're totally honest about what happened to your figure, it's worth a shot.
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Steve Dillon
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I am of course not looking for a handout. I'm perfectly willing to pay for a replacement piece. My fear is that with shipping, it simply wouldn't make fiscal sense to buy ONE miniature.
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Scott M.
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dr_steve_dillon wrote:
I am of course not looking for a handout. I'm perfectly willing to pay for a replacement piece. My fear is that with shipping, it simply wouldn't make fiscal sense to buy ONE miniature.


Fiscal sense vs peace of mind will always lose.
Pay the few bucks and get your game whole.
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Teth Adam
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Curious how this works out - I lost a Jyn at a skirmish night. I wound up buying one from my buddy. He has a second core set however a second set of heroes aren't that useful.

I would have emailed FFG if he didn't already have the spare.
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Meeple Up
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Utah
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Ebay has one right now for $10 or best offer including shipping.

That isn't bad considering one ship for X-Wing is about $10-$15.
(and if your argument is: "But those are painted..." then Guild Ball miniatures also cost about $10-$15 and are unbuilt and unpainted.)
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Thomas with Subtrendy
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Heck, Imperial Assault figure packs run about that much, too.
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Roy Stephens
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Man, those Bothans just cannot catch a break, can they?

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Steve Dillon
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Update: I contacted FF, who directed me to Asmodee North America. They had me fill out an online form. In the description I made it very clear that I had LOST the miniature. It was not broken, it wasn't missing from the box originally, I lost it and wanted to BUY a new one.

Today I got my shipping confirmation number for the FREE replacement figure.

There was no explanation as to why or any text at all really. Just a notice that the miniature was shipped and should arrive in 2-3 days.




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Teth Adam
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FFG and Lego - both great companies when it comes to broken or missing product elements!
 
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