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RAF: The Battle of Britain 1940» Forums » General

Subject: Missing charts and customer service rss

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Dmitry R
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I have finally gotten around to playing my copy of RAF, and I am apparently missing one of the charts (containing bombing and night raid tables, there is no list of specific player aid cards in the rules).

I have written to Decision (through a form on their site) couple of weeks ago, but got only an auto reply.

There is a bombing table in the flipbook, but not night raid tables.

Maybe there is a way to find them?

In general, Decision Games production quality seem to be quite low (I got seriously misaligned counters in D-Day at Peleliu, and slightly less misaligned ones in other games), only good thing about the company being that it publishes Butterfield games (one of the best game designers ever). I'm kind of hesitant now about buying anything else from them.
 
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Michael Olsen
Denmark
Ringsted
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In my experience they will ship the missing item but not necesarily reply to your mail. So please do not give up hope yet.
 
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Rory Colling
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VICTOR
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DG at SCS Series is Disorganized!

Decision Games have a lot of great games, but I usually wait six months or more and then buy one...by then most of the errata will be ready!
Especially their magazine games.
 
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Andi Woods
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Cedar Falls
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"A future is something that you make yourself. You have to believe in it."
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I did not have much luck, through the email channel. However I found that the phone line worked quite well I managed to get two chits that I had needed. It took a bit for them to be mailed but it did come through and I appreciate it. I would advise making contact through the phone number of customer service.
 
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Mark Turner
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I had a missing countersheet in my new copy of RAF. I found Decision Games customer service pretty good. Took a couple of emails, but once they responded, they were able to get a replacement sent out which arived here in the UK within a couple of weeks. Pretty pleased and it was worth the wait as it is an excellent game!

Hope you got your issue sorted!



 
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Mike Sims
United States
Bryant
Arkansas
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So much for Pathos...
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I chose to resurrect a dead thread rather than post another thread on the same topic.

I, too, found my copy to be missing the player aids, battle charts and not sure what else because the box and rulebook (that actually was present) do not have a contents listing. I called (rather than emailed) Decision Games to see about replacements. We are emailing still about resolution.

(This is where I have edited my original post. Suffice it to say, the original story has changed and may yet work out well).

So this post will be at least somehow helpful (I hope), if you find you are missing charts or other components form your copy of this game, rest assured that you can print the flipbook and have everything you need, at least for Lion. I assume the flipbook for Eagle is of similar excellent quality. I also recommend Stuka Joe's Sequence of Play cards as I found them very helpful.

Best of luck!
 
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Mike Sims
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UPDATE: Decision Games customer was excellent and helped me get the missing charts I needed.

If anyone finds they are missing components, PM me. I *may* be able to find a second copy of the game from which I could pick something if you're missing it...
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Neil Mooney
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Quincy
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My new copy purchased few years ago had no counters. Who the hell was packing these boxes anyway? surprise

Decision sent me a set asap. Good customer service...quality control not so much.
 
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