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Subject: Toad and Troll reputable seller? rss

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William Smith
United States
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New York
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I was just wondering if anyone here has ordered something from Toad and Troll and, if so, how was your shopping experience? I am considering shopping through them and I would love feedback first.
 
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Plainwell
Michigan
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Mi cabasa esta muy verde
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I've ordered, had a boo-boo on the order (they shipped the wrong thing) and they did a great job of fixing the mistake with no muss and no fuss. I have subsequently ordered additional items from them with no problems. Recommended!
 
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Dave Dubin
United States
Champaign
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PKDuke wrote:
I was just wondering if anyone here has ordered something from Toad and Troll and, if so, how was your shopping experience? I am considering shopping through them and I would love feedback first.


I have had good experiences with them, both through the mail, and face to face. And on one occasion I needed to resolve a minor dispute: a game arrived in slightly damaged condition, and we successfully negotiated a reasonable credit.

You'll hear complaints about some of the prices they're asking. But assuming I was willing to pay their asking price, I would not hesitate to do business with them again.

 
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William Smith
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Have you found them to be prompt about getting things out?
 
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Plainwell
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Yes, and very responsive to email questions as well.
 
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ɹǝsɐɹɟ
Australia
Melbourne
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Back in the days when there were less maps we played every map back to back
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Ooh a little higher, now a bit to the left, a little more, a little more, just a bit more. Oooh yes, that's the spot!
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Some of their prices seem, oh how would you put it, opportunistic perhaps? Others are very reasonable.
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Bruce Jones
United States
Newton Falls
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I also have dealt with them in person and by mail, with excellent results. I also had the experience of bidding against them on a few items at the GenCon auction last year, even winning one.

As far as their prices go, the expensive items they sell are usually the expected rare, grail, and sealed games. They serve the same purpose to collectors that stamp, coin, comic, etc. dealers do with high end collectibles. If you want that sealed copy of Up Front and don't feel like waiting another 20 years to find one at your local thrift store they will certainly help.

Cheers
 
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Ricatoni
United States
Chula Vista
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Hey Toad and Troll rocked! There was an overcharge on a multiple order I had sumbitted and they took care of it without a fuss. My Paypal account was credited and I have since ordered from them again. I would recommend them. Excellent customer service!
 
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Dario
Croatia
Samobor
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Their international service is OK also?
 
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Mark Farr
Australia
Sydney
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Dario, I have found their international service to be good. I have ordered 3 times from them, for 3 separate items (Jambo, Battle Line, and the Games Quarterly magazine with the Carcassonne expansion). They may not be the cheapest (certainly their postage costs are not the most competetive), but I know the items will reach me and that is most important for me. I have seen their prices raising eyebrows, but I have been very happy with the service and the items.

 
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Steven Johnson
United States
Seguin
TX
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I have placed two orders with them. Both were handled without a hitch, and shipped quickly.
 
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Aaron Hoot
United States
Venice
Florida
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Hello,

We have used them several times and never had any problems with them.

Aaron and Stacy Hoot
 
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Darren M
Canada
High Level
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I used Troll and Toad recently for an order and they were very fast to ship and the cost for the group of games I ordered was pretty much near the lowest around that I could find. Shipping costs from the US to overseas is high but that's pretty much unavoidable nowadays.
 
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