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Gloomhaven» Forums » General

Subject: Paypal issues with pre-order? rss

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Mattijs Hagen
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I’m desperately trying to pre-order the game but I cannot pay with paypal. It keeps saying to come back later. In the forum I read that there have been issues with paypal before but that they should be solved now. I don’t have a credit card so that’s not an option. Any suggestions? I’m afraid that the pre-order will end soon and I will miss out.
 
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Paul Grogan
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contact Isaac in case he doesn't see this thread.
email on here: http://www.cephalofair.com/about
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Mattijs Hagen
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PaulGrogan wrote:
contact Isaac in case he doesn't see this thread.
email on here: http://www.cephalofair.com/about


Thanks! I've sent an email.
 
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Josh McDowell
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I'm supposed to see him on Saturday. In case he doesn't see the email, I'll let him know you contacted him.
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Isaac Childres
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Paypal issues happen occasionally when too many orders go through. It's weird and annoying and usually takes a couple days to fix. I'll email you back when it's working again.
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Mattijs Hagen
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Thank you Isaac! And thank you all for taking the time to respond and help.
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Riley Russell
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My wife was having the same issue. Will order once it's fixed.
 
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Casey Harris
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I'm having the same PayPal issue with pre-ordering. I tried placing my order at least ten times without success.
I actually opened an issue/ticket with the 3rd-party merchant (Celery) and PayPal as well. So far no help from them though.
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Isaac Childres
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I'll post here once it is fixed, but it will take a couple days.
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Isaac Childres
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Okay, PayPal orders are working again. Sorry that took so long. Let me know if you are still having problems.
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Paul Howard
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Still getting the same error "We can't process your payment right now, so please try again later. We're sorry for the inconvenience."

If needed I'll pre-order by card instead, but given it's a group purchase I'm making with some friends (we're splitting the cost), Paypal just makes life easier.

I'll try again later in case it's just taking time to clear.
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Paul Howard
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And it's working now. Must've taken a bit for the "fix" to feed through.
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Riley Russell
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Ehrine wrote:
And it's working now. Must've taken a bit for the "fix" to feed through.


Thanks for the heads up, I'll purchase today.
 
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Michael R

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Cephalofair wrote:
Okay, PayPal orders are working again. Sorry that took so long. Let me know if you are still having problems.


Awesome, thanks for the update Isaac! It's great that you keep in touch with the community so much. I think we all highly appreciate that.

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Casey Harris
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Cephalofair wrote:
Okay, PayPal orders are working again. Sorry that took so long. Let me know if you are still having problems.

I just placed my PayPal order successfully. Thanks!
 
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Mattijs Hagen
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tricil wrote:
Cephalofair wrote:
Okay, PayPal orders are working again. Sorry that took so long. Let me know if you are still having problems.


Awesome, thanks for the update Isaac! It's great that you keep in touch with the community so much. I think we all highly appreciate that.



My order went through! Now I can relax...
And also what Michael wrote, its much appreciated.
 
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