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Subject: Replacement tiles rss

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Scott Pizio
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I know they were approved for printing. Since then we haven't heard anything. Is there any news on when these should arrive?
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Dice Hate Me
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spizio wrote:
I know they were approved for printing. Since then we haven't heard anything. Is there any news on when these should arrive?


They're on a boat! That much I can say for sure. I'm hoping to have a more up-to-date timeline by Tuesday when we post our first of the month Kickstarter updates.

Cheers,
Chris
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Vince Lissy
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It must be getting close...got the following email today from Dice Hate Me Games (Kickstarter Update #36): "To get your replacement errata tiles, please go to BackerKit and add on the free Errata Tiles add-on. It will not add any cost whatsoever to your pledge. This will confirm to us that the address you have there is correct. In order to get your tiles in the first wave we ship out, you need to have this done by Friday, December 16th."
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Peter D
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Will these be available to those who bought the game at retail?
 
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duckworp wrote:
Will these be available to those who bought the game at retail?


Yes, you can send an email to contact@greaterthangames.com to ask about details.
 
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Peter D
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ckirkman wrote:
duckworp wrote:
Will these be available to those who bought the game at retail?


Yes, you can send an email to contact@greaterthangames.com to ask about details.


I am receiving no reply from that email. Please could you help me get the replacement tiles. It is very frustrating to buy a game and an expansion with so many mistakes on the tiles and I would like the correct ones sent out to me please.
 
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duckworp wrote:
ckirkman wrote:
duckworp wrote:
Will these be available to those who bought the game at retail?


Yes, you can send an email to contact@greaterthangames.com to ask about details.


I am receiving no reply from that email. Please could you help me get the replacement tiles. It is very frustrating to buy a game and an expansion with so many mistakes on the tiles and I would like the correct ones sent out to me please.


Peter,

I'm sorry. Perhaps Craig is waiting until the tiles are in the warehouse to get back to the requests. I will send him a message tonight and make sure someone gets back to you.

Thanks,
Chris
 
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ckirkman wrote:
duckworp wrote:
ckirkman wrote:
duckworp wrote:
Will these be available to those who bought the game at retail?


Yes, you can send an email to contact@greaterthangames.com to ask about details.


I am receiving no reply from that email. Please could you help me get the replacement tiles. It is very frustrating to buy a game and an expansion with so many mistakes on the tiles and I would like the correct ones sent out to me please.


Peter,

I'm sorry. Perhaps Craig is waiting until the tiles are in the warehouse to get back to the requests. I will send him a message tonight and make sure someone gets back to you.

Thanks,
Chris


Ok, spoke to Craig. My assumption was correct - we don't have the tiles in the warehouse just yet, and he is currently inputting Kickstarter backer requests manually into our file sheet for shipping. After that is wrapped, he will address retail requests.
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Peter D
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ckirkman wrote:
ckirkman wrote:
duckworp wrote:
ckirkman wrote:
duckworp wrote:
Will these be available to those who bought the game at retail?


Yes, you can send an email to contact@greaterthangames.com to ask about details.


I am receiving no reply from that email. Please could you help me get the replacement tiles. It is very frustrating to buy a game and an expansion with so many mistakes on the tiles and I would like the correct ones sent out to me please.


Peter,

I'm sorry. Perhaps Craig is waiting until the tiles are in the warehouse to get back to the requests. I will send him a message tonight and make sure someone gets back to you.

Thanks,
Chris


Ok, spoke to Craig. My assumption was correct - we don't have the tiles in the warehouse just yet, and he is currently inputting Kickstarter backer requests manually into our file sheet for shipping. After that is wrapped, he will address retail requests.



Thanks for the update. Please could you confirm that these will be shipped to customers who bought the game at retail the UK.

Edit: I have received no answer on this question, which worries me. A publisher should not have knowingly supplied the retail trade with a faulty product. They choose to do so, and they choose to ship it to Europe, so they surely must make amends for retail purchasers even if there is a few dollar shipping charge. Am I being unreasonable?
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Anthony Baldassar
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How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.
 
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tebald wrote:
How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.


Jodie and Craig have been working through the replacement orders this week as best they can around the holidays. If you have not received tiles nor a response to your email by Tuesday night, please send a follow-up email directly to craig@greaterthangames.com.

Thanks,
Chris
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Scott Pizio
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ckirkman wrote:
tebald wrote:
How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.


Jodie and Craig have been working through the replacement orders this week as best they can around the holidays. If you have not received tiles nor a response to your email by Tuesday night, please send a follow-up email directly to craig@greaterthangames.com.

Thanks,
Chris


By any chance were they sent by registered mail by any chance?
 
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Jason Lees
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ckirkman wrote:
tebald wrote:
How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.


Jodie and Craig have been working through the replacement orders this week as best they can around the holidays. If you have not received tiles nor a response to your email by Tuesday night, please send a follow-up email directly to craig@greaterthangames.com.

Thanks,
Chris


Is this only for non-Kickstarter orders? I haven't heard anything yet, email/shipment-wise.
 
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Dave Turner
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Mine showed up today. Thanks guys!
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MRSA_Major wrote:
ckirkman wrote:
tebald wrote:
How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.


Jodie and Craig have been working through the replacement orders this week as best they can around the holidays. If you have not received tiles nor a response to your email by Tuesday night, please send a follow-up email directly to craig@greaterthangames.com.

Thanks,
Chris


Is this only for non-Kickstarter orders? I haven't heard anything yet, email/shipment-wise.


Jason,

If you haven't seen anything just yet, please shoot Craig an email.

Cheers,
Chris
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Warren White
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Got mine yesterday!
 
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Scott Pizio
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Mine arrived the other day. Constructive comment in the event something like this has to happen again. Perhaps have the counters shrink wrapped or in a plastic bag. The envelope was too large for my mailbox without bending so the mailman left it out on the porch. On a day with pouring rain. By the time I got to it the envelope was near to soaked through. The inside of the envelope felt humid, but the tiles looked ok. Just to be safe they will be left out for a few days to be sure they are fully dry before being introduced to the game.
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Oliver Paul
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ckirkman wrote:
MRSA_Major wrote:
ckirkman wrote:
tebald wrote:
How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.


Jodie and Craig have been working through the replacement orders this week as best they can around the holidays. If you have not received tiles nor a response to your email by Tuesday night, please send a follow-up email directly to craig@greaterthangames.com.

Thanks,
Chris


Is this only for non-Kickstarter orders? I haven't heard anything yet, email/shipment-wise.


Jason,

If you haven't seen anything just yet, please shoot Craig an email.

Cheers,
Chris


I emailed Craig a week ago, no reply. Hopefully mine are in the mail, though.
 
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Michael Tyree
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spizio wrote:
Mine arrived the other day. Constructive comment in the event something like this has to happen again. Perhaps have the counters shrink wrapped or in a plastic bag. The envelope was too large for my mailbox without bending so the mailman left it out on the porch. On a day with pouring rain. By the time I got to it the envelope was near to soaked through. The inside of the envelope felt humid, but the tiles looked ok. Just to be safe they will be left out for a few days to be sure they are fully dry before being introduced to the game.


Just got mine yesterday, similar situation as above. Had one tile that looked a bit damp, but everything is serviceable. My thanks to everyone involved for getting these out, think it hits the table this weekend.
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Jason Lees
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ckirkman wrote:
MRSA_Major wrote:
ckirkman wrote:
tebald wrote:
How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.


Jodie and Craig have been working through the replacement orders this week as best they can around the holidays. If you have not received tiles nor a response to your email by Tuesday night, please send a follow-up email directly to craig@greaterthangames.com.

Thanks,
Chris


Is this only for non-Kickstarter orders? I haven't heard anything yet, email/shipment-wise.


Jason,

If you haven't seen anything just yet, please shoot Craig an email.

Cheers,
Chris


I did this a week ago and still haven't heard anything. I know there's a lot going on, and I can be patient. Just hoping for a confirmation.
 
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MRSA_Major wrote:
ckirkman wrote:
MRSA_Major wrote:
ckirkman wrote:
tebald wrote:
How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.


Jodie and Craig have been working through the replacement orders this week as best they can around the holidays. If you have not received tiles nor a response to your email by Tuesday night, please send a follow-up email directly to craig@greaterthangames.com.

Thanks,
Chris


Is this only for non-Kickstarter orders? I haven't heard anything yet, email/shipment-wise.


Jason,

If you haven't seen anything just yet, please shoot Craig an email.

Cheers,
Chris


I did this a week ago and still haven't heard anything. I know there's a lot going on, and I can be patient. Just hoping for a confirmation.


Hey Jason,

I just checked with Craig and this is what he had to say: "They've been sent, but he should have received them by now. If he hasn't, they're probably not going to show up. I'll send out another set today."

So keep your eyes peeled and let me know if they are not there by the end of next week.
 
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John Buffington
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I've not received my replacements - I'm guessing that means that I'm not going to?
 
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Peter D
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ckirkman wrote:
MRSA_Major wrote:
ckirkman wrote:
MRSA_Major wrote:
ckirkman wrote:
tebald wrote:
How long are we to wait before we hear something, I received the base game and expansion for Christmas and the tiles do have errors on them, I emailed my request with no response.


Jodie and Craig have been working through the replacement orders this week as best they can around the holidays. If you have not received tiles nor a response to your email by Tuesday night, please send a follow-up email directly to craig@greaterthangames.com.

Thanks,
Chris


Is this only for non-Kickstarter orders? I haven't heard anything yet, email/shipment-wise.


Jason,

If you haven't seen anything just yet, please shoot Craig an email.

Cheers,
Chris


I did this a week ago and still haven't heard anything. I know there's a lot going on, and I can be patient. Just hoping for a confirmation.


Hey Jason,

I just checked with Craig and this is what he had to say: "They've been sent, but he should have received them by now. If he hasn't, they're probably not going to show up. I'll send out another set today."

So keep your eyes peeled and let me know if they are not there by the end of next week.


I have not received my replacement tiles. Has Craig shipped the replacements for those who bought the game through European retailers?
 
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Anthony Baldassar
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I'm still waiting and wondering
 
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Trey Chambers
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Haven't received mine yet either.
 
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