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Subject: My game came with NO PYRAMIDS. Does Matagot have good customer support? rss

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Gold Sirius
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Grrr. It'll teach me not to open my games when I get them.
I bought Kemet, BRAND NEW, a few months ago and never got the chance to open it. Today I did.

Result? I have TWO bags full of units, and ZERO pyramid!

I just wrote to Matagot telling them I needed 15 pyramids. -_-
Do they usually send stuff out promptly?

I'm annoyed, I wanted to play this this weekend, and now I won't.
 
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Mrs Smith
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This is my chance to convey something meaningful! Darn. Wasted it.
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Although disappointing, it's actually not unplayable without the pyramids. You could use tokens or 4 sides of d6s or even pen and paper, to keep track of what levels each players pyramids are at. It wouldn't be that pretty, but would still be playable so long as you could tell what's what at a glance.
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Gordon Watson
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ASL - other tactical wargames call it Sir.
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My experience with Matagot support is that they do the right thing and that replacement stuff will turn up but their communication is not great and they are not that fast.
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Mrs Smith
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This is my chance to convey something meaningful! Darn. Wasted it.
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DarkCity wrote:
Tegs wrote:
Although disappointing, it's actually not unplayable without the pyramids. You could use tokens or 4 sides of d6s or even pen and paper, to keep track of what levels each players pyramids are at. It wouldn't be that pretty, but would still be playable so long as you could tell what's what at a glance.



Yeah, but half of the fun of Kemet stems from its amazing components: pyramids and creatures. they add A LOT to the game...it's a shame that s/he cannot get the full experience . i was sad when my box came damaged....i cannot imagine how i'd feel if i missed some pyramids. but do not despair, Matagot will send you the pyramids sooner than you think!


Agreed. I just didn't want the OP to think it was unplayable, as he'd planned to play it this weekend. Definitely not the same without them though!
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curtis james
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Mine also came without the pyramids... as well as NO "monsters". Metagot was extremely accommodating. I had both sets of missing items within 10 days.
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