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Subject: Fantasy Flight Holiday Sale Delivery Times? rss

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Bermondsey Battler
United States
Maryland
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Placed an order 11/22, credit card charged that day, got a confirmation email. Havent heard anything since re: shipment or tracking. Emailed customer service @ 2 days ago, no response. Called customer service number today, never did get to a human. Left message.

Everything else i have ordered from anywhere else since then has arrived already. Normal or no?
 
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Tom Ramble
United States
Newtown
Pennsylvania
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I'm also waiting.

Last week I requested that they ship my order to an alternate address, and I asked CS about expected shipping dates:
Quote:
Hi Tom,

Thank you for your email. Unfortunately I do not know when orders will be shipped, as the warehouse that is processing, packing, and shipping holiday sale orders is completely separate from our normal warehouse. I’d be happy to change your shipping address for you to make sure your order arrives at the right place when it does ship! What would you like it changed to?


So, seems normal?
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Jacob Schoberg
United States
Elkhorn
Wisconsin
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when i get home, i'm so tired
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just roll over, please. i'm so tired. just roll over, please. i'm so tired.
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https://boardgamegeek.com/thread/1681468/anyone-else-not-hav...
https://boardgamegeek.com/thread/1679324/ffg-holiday-sale-sh...

Normal.
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Phillip Harpring
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Yeah, this is apparently just how it goes. I placed my order on 11/16 and immediately got a confirmation that said I'd receive another email when things shipped. That next email didn't come until 11/29. Everything (Relic and its two expansions) arrived via UPS yesterday, 11/30.
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Bermondsey Battler
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Ok, great thanks! I dont feel so bad now knowing this is standard operating procedure. I will keep waiting!
 
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Joe H
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ramble wrote:
I'm also waiting.

Last week I requested that they ship my order to an alternate address, and I asked CS about expected shipping dates:
Quote:
Hi Tom,

Thank you for your email. Unfortunately I do not know when orders will be shipped, as the warehouse that is processing, packing, and shipping holiday sale orders is completely separate from our normal warehouse. I’d be happy to change your shipping address for you to make sure your order arrives at the right place when it does ship! What would you like it changed to?


So, seems normal?


Yeah, my games better be there when I arrive on Christmas Day!
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Steve O'Grady
United States
Jacksonville
Alabama
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Same here. Ordered before Thanksgiving. Took my order and charge card. I leave for a week in 6 days. Now I am worried they won't get it shipped to me until after I am gone. Them, and 2 kickstarters look to all arrive while I am gone for a week. Lucky me. I guess I will have fun once I get back trying to track down where they will end up.
 
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Reed Dawley
United States
Delmar
New York
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I put my order in on the 16th of November as well, hopefully that means it'll be coming soonish. I'm in no rush.
 
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Liam (Away/AFK)
Scotland
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Moved from General Gaming to Discussing Retailers.
 
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Paul Nowak
United States
Greenville
Michigan
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You have paid retail for the last time.
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The human race, to which so many of my readers belong, has been playing at children's games from the beginning, and will probably do it till the end, which is a nuisance for the few people who grow up. - GKC
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Already being discussed here:
https://boardgamegeek.com/thread/1673485/fantasy-flight-game...

and here:
https://boardgamegeek.com/thread/1681468/anyone-else-not-hav...
 
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Chris Sessoms
United States
Butler
Pennsylvania
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Welp, I'm giving the game I got as a gift for an exchange party, If I don't get it by saturday (the day of the party), I'll probably have to give my copy and just keep the copy I ordered.. I ordered it two weeks ago

I don't think I'll be doing this again.
 
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Brian T.
United States
Georgia
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It took them 28 days to for me to get my order. I ordered on 11/17 and received it yesterday. The package traveled less than 75 miles to reach me. When I opened the box one of my games had 2 crushed corners. Contacted ANA, I submitted a claim with 8 attached pictures. I wonder if it will take 28 days for them to send me a replacement. I think its about time I had a few words with my CC company. Oh and PSI in Georgia is the fulfillment company for the sale, not FF or ANA.
 
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