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Project: ELITE» Forums » General

Subject: So am I the only one to not have received the game? rss

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Christian Letourneau
Canada
St-Lambert
Quebec
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Given the last update, that would make me what, 1 out of only 100 not to have received the game? So how do I go about getting this resolved? I backed a lot of KS, first time I've run into issues...

Sigh...

UPDATE: I received an email from Drawlab this week saying that I am one of 46 backers with no game yet. They say they are resolving the issue and that this should be resolved shortly. Let's see how it turns out.

UPDATE 2: Well, just received the game today (Dec. 14) after I had received another email from Drawlab with a tracking number. I was not very exited as I had kind of let go with all the mess of this game getting to me. But you know what? Everything is in perfect condition and the quality of the componants is really good. Even the minis, after all I read about the bad quality, I thought were actually good and sturdy which, given the game play, will certainly work well; you could throw them on the floor and it would damage the floor lol! Anyways, can't wait to try this out this weekend, which comes as a nice surprise...
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Thomas -
Denmark
Aalborg
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Mail drawlab and wait...? snore
 
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Elliott Harding
United States
Rapid City
South Dakota
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Hello Christian,

I have not received mine in South Dakota. I have emailed Drawlab, but have not received a reply as of yet. I'm hoping to hear from them soon or have the package arrived.

 
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Jason Schonberg
Canada
Metcalfe
Ontario
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You are definitely not alone. It seems a lot of canadian packages have not been shipped. I am waiting just like you :/
 
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Martin Gallo
United States
O'Fallon
Missouri
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Allegedly there is nothing that can be done to help. I have emailed Artipia, Drawlab and the fulfillment center offering to help (including paying for shipping) Nobody took me up on the offer.

We are in "technical difficulties" land. What that means is unknown except that we have no game, but have received assurances that we will get a copy. No timeframe or estimate given.
 
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Ken Newell
Canada
Prince George
British Columbia
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I have not received my game in BC either. I can only hope that so many Canadians have not received the game because they are looking for a solution to the high brokerage fees that other Canucks have paid.

Or at least that is my positive on it. whistle
 
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Darren
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Calgary
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Waiting for mine to come to Calgary, Canada as well. Email Drawlab and continue to wait.
 
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United States
concord
California
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No joy in Northern California Bay Area.
I was all in too!
 
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Brad Pasmeny
Canada
St. Albert
Alberta
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Waiting in Edmonton....
 
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space amoeba
United States
California
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Nothing in Los Angeles County area either. I emailed Drawlab on their Facebook page and am waiting for a package. They asked me for my address. Keeping my fingers crossed.
 
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Justin Parker
United States
Portland
Oregon
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Nothing here in Portland, OR
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Rick Vinyard
United States
Las Cruces
NM
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#11 on the list still waiting in New Mexico.
 
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Clayton Helme
United States
Salt Lake City
Utah
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Still waiting in Utah...
 
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Evangelos Foskolos
Greece
Athens
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The best way to get in touch with us, is sending us a message at support[at]drawlab.com
If you have any concerns about your package, please send us a message there and we will respond as soon as possible.
 
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Paul Chamberland
United States
Charlotte
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I'm also waiting. Sent an email to Drawlab last week.

 
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David Levesque
Canada
Verdun
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Sent an email to Drawlab too, though I wasn't exactly nice, I don't expect an answer.

If Artipia is smart, they will republish this eventually anyway. Already waited many months, I can wait for the reprint if it comes to that

Can just hope for the best at this point.
 
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randall fischer

Warren
Michigan
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Nothing here in Michigan either
 
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Martin Gallo
United States
O'Fallon
Missouri
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Masterdo wrote:
Sent an email to Drawlab too, though I wasn't exactly nice, I don't expect an answer.

If Artipia is smart, they will republish this eventually anyway. Already waited many months, I can wait for the reprint if it comes to that

Can just hope for the best at this point.
If my experience is any guide, you will get a response that will basically tell you to be patient. It may take a few days to get that response.
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Brad Pasmeny
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St. Albert
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fokos wrote:
The best way to get in touch with us, is sending us a message at support[at]drawlab.com
If you have any concerns about your package, please send us a message there and we will respond as soon as possible.


And yet I see copies being sold by Artipia and Drawlab at Spiel '16....

Normally I don't mind sales at conventions, but when there is such a significant delay AND other problems, I find that aspect to be a bit of a slap in the face.

Next thing I am going to hear is how they are sold out and I won't get a copy that I paid for well in advance...shake

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deekerston schweddy
United States
California
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fokos wrote:
The best way to get in touch with us, is sending us a message at support[at]drawlab.com
If you have any concerns about your package, please send us a message there and we will respond as soon as possible.



Aaaaahahahahahaha. You guys are hilarious. I've seen dozens of people say they've attempted to reach you there with absolutely no response just like everywhere else.
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Martin Gallo
United States
O'Fallon
Missouri
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I received a nice email today from Drawlab informing me that they are shipping my order and I will be getting an email with the tracking number in the next 24 hours.

The long road may be over.
 
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Matthew Chittavan
United States
California
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Sadly nothing here in Southern California. Not even a tracking notice.
I too was all in. shake
 
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United States
Vermont
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I was all in too, no notice or anything.
 
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Brad Pasmeny
Canada
St. Albert
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martimer wrote:
I received a nice email today from Drawlab informing me that they are shipping my order and I will be getting an email with the tracking number in the next 24 hours.

The long road may be over.


So, 1/100....

Excuse me as I do not jump for joy....
 
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Evangelos Foskolos
Greece
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Hello Brad,
I just checked and I can see we sent you a mail with your tracking ID about 3 hours ago. You can find it in the mail you provided at the Kickstarter campaign.
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