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Fallen Angel» Forums » General

Subject: Serious Damage rss

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Maida F.
United States
Vallejo
California
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I'm curious if anyone else's Kickstarter version of this game arrived with no shrinkwrap and significant box damage. Mine certainly did I'm incredibly disappointed that the box is both crushed, torn, and has water damage. Ugh.
 
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Jeffrey
United States
Grove City
Ohio
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Mine arrived today. one whole side of the game box and outer box was crushed inward. I honestly didn't know they made cardboard as thin as the shipping box. The game box was sturdier then the shipping box. I also didn't know they made bubble wrap that thin. FYI I work in central supply at a nursing home, I deal with delivery's every day. I was surprised that it arrived with just the one side crushed.
 
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Bone White
United Kingdom
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No shrink-wrap would usually indicate it was opened for a customs inspection. Was the outer packaging opened?
 
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Gunther Schmidl
Austria
Linz
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Mine arrived today in a cardboard box; not shrinkwrapped, but protected with bubble wrap inside. Undamaged as far as I can tell.
 
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^...^ ALIEN ^...^
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Mcqueeney
Texas
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Yep...no shrinkwrap and box is damaged. I too has thinking customms inspection...but now I wonder if they did it to save cost? My bubblewrap was vert neat, too neat for customers guy to replace after inspection.
 
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Jon David
United States
Los Angeles
California
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Message the company. My box arrived crushed (but the components were intact and they said they would send me a new box.
 
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G B
United States
Crown Point
Indiana
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Takenokojon wrote:
Message the company. My box arrived crushed (but the components were intact and they said they would send me a new box.


Yes. My experience is that they are VERY fast to help fix issues and make sure that we are happy.
 
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Dominic .
Canada
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My copy arrived in a damaged box (water and hits).

As far I as I can tell, based on the picture of their update #28, there was no shrink wrap. They also only mention bubble wrap. So I believe customs were not involved.
 
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