Congress of Gamers, Winter Game Fest, etc.
Eric's actual photo!
I got it taken care of. They had the wrong email address.
I was putting off calling them because of the mammoth wait on hold I had when I made the reservation. (Bailed twice after 45 min, then bit the bullet the third time and got on at about the hour mark.) Didn't take long to get through this time though.
Thanks very much for the responses.
That's not my experience. I had to call on several occasions while "gaming" a new credit card for rewards. Got through after a few seconds each time. the woman who answered did screw up, almost comically, in communications, but the calls ended quickly and well, and I got an email confirmation shortly thereafter.