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Arkham Horror: The Card Game» Forums » General

Subject: Customer service on POD rss

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Michael Parrish
United States
Ohio
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Hey all, I've been lucky in the past with my boardgame purchases, but when I ordered the POD Carnevale of Horrors from FFG, I got a card where the print was offset and there was a loose extra piece of cardstock in the pack that had some of the print on it as well, so it may have been the cause. I reported it back in January to FFG. Got a response that they would certainly replace my bad card. It's been over 3 wks, but curious what these things typically take. Anyone have experience with that?
 
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Hedyn Brand
Norway
Oslo
Lethargy
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Nothing to see here. Move along.
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30-40 days is typical, but once they send it you'll have it quickly.
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Michael Parrish
United States
Ohio
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Ok, thanks. I figured since it was POD they could isolate specific cards to make individuals in cases like this (I can't be the only one ) and maybe that'd be quicker. I'll be patient.
 
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Chris Booth
United Kingdom
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Oh that's a real shame. I Know there's more chance for there to be offcut cards but my Rougarou POD was thankfully great.
 
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