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Subject: Amazing costumer service rss

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Eduardo Cruz
Portugal
Arcozelo - Vila Nova de Gaia
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I've just created this post to express my gratitude to the amazing costumer service Spielworxx have.

I have asked Uli (by the email on Spielworxx website) for the replacement disks (colonies) of this game and received them 7 days later on a priority letter.

Many thanks Spielworxx.

 
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Daniel Herrero
United States
Pennsylvania
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Oh! I will send them an email as well!
 
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Garry Rice
United States
Perkasie
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Donie wrote:
Oh! I will send them an email as well!


Just be aware that it will probably take longer here in the States...my replacements took a few weeks or a month if I recall correctly.
 
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Steve Carey
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I'm multiple messages and 4 months in, still waiting on replacements (I did ask for 3 sets to cover those in my group who bought the game).
 
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Larry Rice
United States
Irvine
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I got mine, but I had forgotten I had sent them an email.
 
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Mikko Saari
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I've emailed them twice, first time in October, and haven't heard anything nor received replacement parts. I have a different opinion of their amazing customer service. angry
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Eduardo Cruz
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Arcozelo - Vila Nova de Gaia
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msaari wrote:
I've emailed them twice, first time in October, and haven't heard anything nor received replacement parts. I have a different opinion of their amazing customer service. angry


Did you try the email mentioned in this page:

https://www.spielworxx.de/versandhinweise-zahlarten/
 
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Eduardo Cruz
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Steve Carey wrote:
I'm multiple messages and 4 months in, still waiting on replacements (I did ask for 3 sets to cover those in my group who bought the game).


I believe that you normally can ask for one set only.
 
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Mikko Saari
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Ah, I finally got an response from Uli, saying he has sent my replacement parts a long time ago. Looks like the problem lies not with Spielworxx but with international postal services.
 
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Brad Pasmeny
Canada
St. Albert
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Funny,

I ordered the game (and NAR) BEFORE Essenspeil.

Still have not arrived....

Two follow up emails....Uli has asked another fellow to look into the issue..but I have not been notified if they were missed...lost in shipping...reshipped...

So, not to troll, but I've little issue with replacement disks, as I don't have the originals yet.

 
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Eduardo Cruz
Portugal
Arcozelo - Vila Nova de Gaia
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bpasmeny wrote:
Funny,

I ordered the game (and NAR) BEFORE Essenspeil.

Still have not arrived....

Two follow up emails....Uli has asked another fellow to look into the issue..but I have not been notified if they were missed...lost in shipping...reshipped...

So, not to troll, but I've little issue with replacement disks, as I don't have the originals yet.



That's sad to hear. But I think that they will arrange a solution fast enough. E-mail them again. Maybe by the time of Essen they were too busy to attend you.
 
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Mikko Saari
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I got the replacement pieces now, and the second set arrived too, so I have two sets now.

If somebody is still missing their replacement pieces, drop me a GeekMail, I can send the second set to someone in need.

Edit April 6th: Offer is still valid.
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Adam P
United States
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My replacement came a month or two after the initial email.
 
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