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Robinson Crusoe: Adventures on the Cursed Island» Forums » General

Subject: Portal Games Customer Service rss

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Jason Stanley
United Kingdom
Rochester
Kent
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Just a quick note to say GREAT service from these guys!

Recently received the game as a gift from my wife, and the first thing we always do is check the contents match with the rulebook. Unfortunately I was missing the brown wound die and the alligator card!

A couple of emails later and wow! In the post today was the missing items.

1st class response, now I can finally play the game with as intended meeple
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Immanuel Aquino
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Did you just contact them through portalgames website?
 
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Jason Stanley
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I just emailed them using the address on page 38 of the new rulebook.
 
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Jonathan Arnold
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noelics wrote:
Did you just contact them through portalgames website?


That's what I did to get a replacement for my incorrect Resource die - and it was even the Z-Man version!

http://portalgames.pl/en/contact/
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Jerzy Kolodziej
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Troon
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Ditto. I received a new copy of the 2016 reprint but it was not shrink wrapped & was missing all the updated components. Given that all the older components were included I suspect someone along the chain of delivery pulled a fast one.
The Amazon seller (who I won't name as I have no proof they were to blame) suggested I contact Portal & they sent out new components for me with no hesitation whatsoever. Can't praise Ignacy & his team enough.
 
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Dana Olson
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Did they send you a Player 2 token?
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