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Tribes: Early Civilization» Forums » General

Subject: Friendly Shipping rss

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LJ
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Really hoping Tea Time is using regular post (and not a commercial carrier that charges brokerage/handling fees) to send these. Have sent request and will update when I hear back.
 
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Rustan Håkansson
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It will be shipped with normal post, 1-2 weeks for the whole world.
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LJ
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Hi Rustan,

Received this message from Samuel:

We are shipping directly from Sweden with an ordinary carrier (probably DHL).

So that isn't regular/normal post; it is a commercial carrier. It's important that international backers know that this means high brokerage and handling fees. I'm out.
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Rustan Håkansson
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Hi!

Can you explain a but more about how these costs happen? The way we were promised it would happen is that they do the last stretch delivery with local post, adding no extra fees except possibly import tax. If there are any extra costs we want to find a better shipping option. It is not DHL Express, this is a completely separate part of DHL. Slightly longer shipping times, but cheaper. We have an option to use them, but have not decided for sure. If there are any extra costs above import tax we will cover those.
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LJ
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RustanR wrote:
Hi!

Can you explain a but more about how these costs happen? The way we were promised it would happen is that they do the last stretch delivery with local post, adding no extra fees except possibly import tax. If there are any extra costs we want to find a better shipping option. It is not DHL Express, this is a completely separate part of DHL. Slightly longer shipping times, but cheaper. We have an option to use them, but have not decided for sure. If there are any extra costs above import tax we will cover those.


I am unaware of private shipping companies that hand off to local post. Who is ultimately responsible for the package? In any case, the question comes down to this: who is clearing the package at borders? DHL or public post (e.g. in Canada, Canada Post)?
 
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Rustan Håkansson
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The German public post would be the sender that transfers the package over the border from what I understand, using this shipping option. Can you explain what difference it makes so we can investigate further?
 
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LJ
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RustanR wrote:
The German public post would be the sender that transfers the package over the border from what I understand, using this shipping option. Can you explain what difference it makes so we can investigate further?


So does DHL function as Germany's public post? If not, how is DHL involved?
 
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Rustan Håkansson
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It is very messy, they are a huge conglomerate and essentially the same thing but with many different parts. Finding out that this shipping option even existed was really hard. We are talking to them a lot, trying to understand if it really is the best option for all our backers. That is why I really want to understand what problems you have had before, so we can check and make sure it does not happen to anyone. We still have several months left before we have to select a shipper so I hope most potential problems can be eliminated.

I have worked in games distribution though, so I know first-hand that there are no total guarantees with shipping. I have had shipments stolen because the truck was stolen that the shipment was in. I have had pallets disappear, just to be found a week later at a random airport in southern France (we were in Sweden, shipped from USA via Frankfurt). But the strangest was probably when a trucker offloaded several pallets at a total random farm several miles from our warehouse, in pouring rain, just dumped them under a plastic overhang to the total astonishment of the farmer that luckily called the phone number printed on all the boxes and we could come and pick them up.
 
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LJ
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That is an odd story, indeed. And unfortunate.

So clearly I don't understand DHL as a company but what I can tell you from the receiving end is that DHL is like all the other private carriers (UPS, FedEx, Purolator). In Canada, there is no duty on board games. The only thing we have to pay is sales tax, according to our provincial rate (like we would on most goods). So, let's say it is 13% tax. On a 50 dollar game, that's $6.50. So since that amount has to be paid at the border, the private carriers do it on behalf of the receiver. And that's when the fees hit. The receiver obviously owes back the $6.50 but the carrier charges a handling fee ("Entry preparation charges"), a COD fee, and an import charge processing fee.

Using the public post (Canada Post, in our case), most of this is eliminated. They charge a reasonable flat rate to clear the package.
Even better is for games to ship from a Canadian hub, so everything is cleared at once.

Does that make sense?
 
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Rustan Håkansson
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Ok, I understand. As this would be handed out by local post then it should go on their routines. The high extra expenses only come with direct delivery at your house, right?
 
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LJ
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Well all mail services deliver to our houses/community mailbox. But if what you're saying is that CANADA POST will handle delivery within Canada, then that is ideal.
 
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mister lee
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LJplays wrote:
Well all mail services deliver to our houses/community mailbox. But if what you're saying is that CANADA POST will handle delivery within Canada, then that is ideal.


If it's DHL, I'm almost 100% sure it will have additional broker fee on top of the duty fee and taxes..
Last time I had DHL delivery a cheap ($50 item), I was dinged with a $20 broker fee + import tax..
I will refuse to back anything that uses DHL.
 
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Kenny Goodenow

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This thread has made me nervous about backing, so I am holding off for now. This is a case where I would love to be able to back the project and just until August for pick-up at GenCon (if that were an option, of course).
 
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