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Subject: Uneven Cut Cards rss

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Michael Chalmers
United States
Charlotte
North Carolina
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Did anyone else receive cards that were cut uneven?
The vertical length on some cards are longer than others (by maybe just 1 mm).

I had to sleeve all the cards to even be able to shuffle them.
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Scott Herron
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update 17 on the Kickstarter page addressed this.
https://www.kickstarter.com/projects/1960349413/unfair/posts...
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Keven
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So, you didn't read the update they did?

https://www.kickstarter.com/projects/1960349413/unfair/posts...

Quote:
Production problem - card sizes

This issue affects only some Kickstarter backers.

Some copies of the Kickstarter version of Unfair may have some or all theme packs with 88mm tall cards rather than the intended 89mm tall cards.

If you find that you have a mix of 88mm and 89mm cards in your game, when you combine these slightly different height cards into the various game decks to play you may notice that the decks, while perfectly playable, feel a little uneven when held or shuffled.

When the slightly different sized card are shuffled together they look like this.
When the slightly different sized card are shuffled together they look like this.
In addition, some sets of the 14 stretch goal cards - the Gen Con promo card, the 12 Kickstarter sneak peak cards, and the thank you card have also been cut to 88mm.

Good Games Publishing and our manufacturer Longpack accept responsibility for this problem and apologize sincerely for the mistake. We will make it right.

NOTE: This problem does not affect the retail version of Unfair because they were completed later in the print run.

How to check if your copy of Unfair has card size issues

When you get your Kickstarter copy of Unfair, please take its card packs and stand them up on a flat surface. You might notice a difference in height of up to 1mm between some whole packs of cards. If they are all the same size, you can measure the vertical height of your cards to determine whether they are 100% 89mm tall (correct) or 100% 88mm tall (incorrect).

Some theme packs may be 1mm different in size from each other.
Some theme packs may be 1mm different in size from each other.
Also compare and measure your 14 Kickstarter stretch goal cards to ensure they too are 89mm tall.

Don't forget to measure the 14 sneak peek cards.
Don't forget to measure the 14 sneak peek cards.
Once you have done this there are 3 possibilities:

1. All of your cards are 89mm tall - no problem, you can stop reading here.
2. Some or all of your core game cards are 88mm tall - problem, read on.
3. Only your 14 Kickstarter sneak peek cards are 88mm tall - problem, read on.

The 3 solutions

You paid for a high quality game and we will deliver on that promise.

We also want to make many expansions for this great game, and all future versions of Unfair and its expansions will be made with 89mm tall cards. So we need a solution that works over time.

Option 1. Request replacement cards

If any of your 6 theme packs have 88mm cards, we will send you a complete set of all 348 Unfair game cards + the 14 sneak peek cards in the correct 89mm tall size. Yes, ALL of the cards. We want to avoid errors from incorrectly identifying which cards need replacement, or incorrectly fulfilling them.

If only your 14 Kickstarter cards are 88mm, but the core cards are all 89mm tall, then we will just send you a replacement set of those cards.

We are currently setting up a process for you to request replacement cards if you need them. We will likely use a Kickstarter pledge management tool to manage replacement requests, which we expect will be ready by March 10. It will be completely FREE to use. I will send a specific update and several reminder messages about the replacement request process next week. So the Unfair card replacement request system should be ready by the time most of you receive your games.

Printing of replacement cards begins next week and will take 25 days. We will begin processing replacement requests immediately after that. Our initial estimates indicate that your replacement cards will be airmailed to you in protective mailer boxes direct from China in early April so you will receive them by mid to late April, before it goes on sale in retail everywhere (except Australia).

NOTE: You do not need to send us any of the 88mm cards. Keep them as card backs for playtesting. Or try to collect your very own first edition alternate reality 88mm version of Unfair!

Option 2. Sleeve your copy of Unfair

If you were planning to sleeve your set of Unfair you will not notice the difference between 88mm and 89mm cards. This is a highly replayable and modular game, where you select a subset of decks to mix together into game decks each time you play. Sleeves will help preserve all the theme packs you play with equally, and keep them fresh for combining with expansions. They are also required for playtesting upcoming expansions

Some people sleeve every game, others never sleeve games and some choose to sleeve based on the number of plays a game is likely to get. So it's your choice whether this is a good solution for you.

Unfair fits most popular brands of sleeved cards in its box insert
Unfair fits most popular brands of sleeved cards in its box insert
Option 3. Do nothing

Maybe this 1mm issue doesn't bother you. You can choose to do nothing. If you change your mind, we will likely run the replacement process for a long time.

So... whichever solution you choose, please remember that your copy of Unfair is perfectly playable right now. There is no reason to hold off playing Unfair. It's still the same awesome game, and even if you need replacement cards, you don't have to return the 88mm cards.

We encourage you to enjoy Unfair ASAP, knowing that we will fix this issue to your satisfaction as fast as possible.

So how did this happen?

We first discovered the issue on Monday Feb 27 and have been working tirelessly to understand the problem and consider solutions since then. Fun times indeed.

Production of our huge print run commenced with an 88mm tall card cutting die that developed problems early in the process and had to be repaired. To avoid delays, it was immediately replaced with a second die that apparently cuts closer to 89mm. Our printer's production staff did not know it was just slightly different and it slipped through quality control. So the early part of the print run's cards were 88mm and then the remainder of the Kickstarter and all of the retail cards were 89mm.

Joel and I signed off on 2 separate copies of Unfair. It turns out these were taken from the end of the Kickstarter print run (likely the top of the pile) which was assembled when the second 89mm die was consistently used, as were the retail copies. So the problem didn't occur in the copies we signed off on, and we had no reason to believe other copies would be any different. This is standard practice in board game production approval. In fact, most projects sign off on a single copy.

Whilst we are obviously disappointed with this mistake, to their credit our manufacturer Longpack quickly acknowledged this fault of human error, and will improve their quality control assurance processes as a result. We have worked with them over the last 48 hours to find the best solution - replacing all the cards if you have any too small cards. Longpack have been willing partners in this and they want you to have great quality games made by them, just as we do, so we are going all out to make the fix as good and smooth as possible for you.

We feel we've found the best possible solution under the circumstances. We hope you do too, and thank you for your consideration and patience while we resolve this.
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Jeff Kayati
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sador42 wrote:

Did anyone else receive cards that were cut uneven?
The vertical length on some cards are longer than others (by maybe just 1 mm).

I had to sleeve all the cards to even be able to shuffle them.


Yes. There is a board issue as well.
 
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Anthony Czerwonka
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Board Issue?
 
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Joel Finch
Australia
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We have had reports that on a small number of boards, the paper folding at the joint has folded outward instead of inward, leading to uneven creasing and the board not sitting flat.

Some people have been successfully addressed this by using something rounded like a pen or a chopstick to press the fold back into its proper direction.

Other players have reported what we think is a glue residue on the board. Gentle cleaning may remove this.

If you have a problem with the board, and it can't be readily corrected to your satisfaction, the replacement system for the cards will also allow requesting a replacement board. The link for the request system will be announced shortly.
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Pete Walsh
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I was wondering what was up with the board, I didnt give it a good look to try and fix (to busy playing) but i did notice it doesnt sit flat at all and it doesnt like to be folded in half sometimes.
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Paul Long
Australia
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stayunspoiled wrote:
I was wondering what was up with the board, I didnt give it a good look to try and fix (to busy playing) but i did notice it doesnt sit flat at all and it doesnt like to be folded in half sometimes.



There is another thread on board issues, which Kim and Joel have already responded on what actions to take.

https://boardgamegeek.com/article/25331347#25331347
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