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Mansions of Madness: Second Edition» Forums » General

Subject: How to get a new box rss

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Yaniv Cahoua
Israel
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Hi,

I just bought a new copy of MOM2 from someone ( still sealed in nylon but with a small hit on the corner of the box)
At home when I opened the box, I just found out the box has at least one edge completely torn up. I didn't noticed it under the nylon.
What should I do ?
Do you know if I can get a box from FFG ?
 
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Three Headed Monkey
Australia
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If no components are damage FFG may not replace but you might as well contact them and go through the damaged / missing components service.

https://www.fantasyflightgames.com/en/more/customer-service/

It takes you to Asmodee's page.
 
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Euro Gamer
United States
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Your best bet is contacting the retailer where you purchased the game. These things can happen if the retailer is respectable they should be able to help replace.
 
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Bryce K. Nielsen
United States
Elk Ridge
Utah
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I've asked if I could just buy an empty box before, they said no.

-shnar
 
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Yaniv Cahoua
Israel
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Unfortunately I bought it from a private person. So no warranty or consumer protection whatsoever.
 
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Yaniv Cahoua
Israel
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Thanks, in the faq they specificly say that they won't replace the box. We should contact the retailer to replace the box / gmae...
 
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