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Subject: Rio Grande Games rss

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Geoffrey Burrell
United States
Cedar Rapids
Iowa
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Kudos to Rio Grande Games for promptly replying to a customer service email that I sent to them. Great customer service! What dealings with customer service has anyone else encountered?
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Joe Salamone
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Billerica
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Check out the "Discussing Retailers" forum and you'll find plenty of stories (good and bad).
 
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Dave VanderArk
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Coopersville
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joe_salamone wrote:
Check out the "Discussing Retailers" forum and you'll find plenty of stories (good and bad).

That would be a good place to look. However, keep in mind that Rio Grande is a publisher, not a retailer.
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Joe H
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I was missing a plane from Airlines Europe. It was delivered to Canada within a week.
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Bill Eldard
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GeoffreyB wrote:
Kudos to Rio Grande Games for promptly replying to a customer service email that I sent to them. Great customer service! What dealings with customer service has anyone else encountered?

My experience with Rio Grande's customer service has always been outstanding and prompt. Jay Tummelson is one of the most customer-foucsed publishers in the hobby, and a fine gentleman if you ever get to meet him in person.
 
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