I have a similar issue. The contraband value cards are not in the box and one of the motorcycle guys is misshapen.
Kinda weird about the company brushing you off that way though. I'm going to send some emails tomorrow or this weekend and see what happens.
There are several threads about the missing Black Market reference cards. You can either buy one or both of the expansions, Grim Bastards and/or the Calaveras OR you can download and print the PDF file in the meantime.
Or directly from Gale Force 9: