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The Captain Is Dead» Forums » General

Subject: Just got my game in the mail! rss

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Jason Rivera
United States
Union City
California
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And got all of the plastic figures set up.....

....I'm missing a red stand

What should I do to get the missing one?

Thanks in advance.
 
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Amos Rozet
United States
Brooklyn
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I just got it as well and was missing two orange stands. I contacted AEG and they are sending me replacements. Send an email to customerservice@alderac.com and ask them for a replacement.
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Scott Mohnkern
United States
Germantown
Maryland
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It's a common problem, contact AEG and they will send out replacements.
 
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Carl G
United States
Glendale
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It sounds like they give "stand up" customer service!

... sorry for that. Couldn't resist.
 
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Ryan Dancey
United States
Washington
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Please email customerservice@alderac.com
 
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John Breckenridge
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Richmond
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You're not supposed to use two crew members the same color at the same time, so until you get your replacement you can swap the base to the one you want to use, or just use a different red figure to substitute for the one who's baseless.
 
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Jason Rivera
United States
Union City
California
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I've recieved an automated response a cooler days ago after sending the e-mail...

When might I get actual confirmation that they plan on fixing the issue? Or is it such a big problem that their are tons of people in my situation?

 
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Brian Lemieux
United States
Coopersville
Michigan
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Just got my game yesterday. 1 stand is broken, missing 1 yellow status bar, and only have 5 of the 6 system cards.
 
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