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7 Wonders Duel» Forums » General

Subject: Praise for Repos customer service rss

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A couple months ago, I ordered the two promo Wonder Cards and the two tokens (Minerva and metal Duel) directly from Repos. When they arrived, I had instead received two Minerva tokens and the cards were bent. I sent pictures to Repos, see here:

http://imgur.com/a/61T6e

They responded that they'd send the Duel token but that the cards didn't look bent to them. In pictures, I agree that it's hard to see the damage, so I quickly made them a video of each card to send back. I got no response. I decided that when the package arrived, I would come here to post my disappointment as well as screen caps of the correspondence.

Instead, when I opened the package today, I found two perfect condition promos cards as well as the Duel token. I was so surprised, I hurried over here to post my satisfaction with Repos customer service. I will absolutely buy directly from them again. Now to just get Duel to the table again to play with my new promos!
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Steven Albano
United States
Bloomfield
NJ
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I suggest you remove the address from your package! >.>

But I've heard good things from them.
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M. B. Downey
United States
Suitland
Maryland
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Repos is definitely one of the better companies at this. Thanks for sharing another example!
 
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Shawn Clouthier
United States
Grand Blanc
Michigan
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I ordered all the promo leader cards direct from Repos earlier this year. When they arrived one card was completely missing. They did not respond to three separate email attempts to notify them of the missing card. Eventually they did send a replacement, but many weeks later. I wouldn't consider this good customer service and in fact I feel their quality control could be much better, otherwise they wouldn't ship damaged cards, missing cards and duplicate items. Belgium does a better job with waffles than boardgames if you ask me.
 
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