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Subject: How is their customer service? rss

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Mike Gingold
United States
Goodyear
Arizona
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I was wondering if anyone has any experience with Firelock's customer service. Any idea how long it takes for a reply? I have sent them a couple of emails because of a mis-pack on one of my starter boxes.

I am sure they are getting ready for Gen Con and that may be part of the delay but I was just wondering what their normal response time is...

Thanks!
 
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Mark Meyer
United States
New Mexico
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Re: How is their customer service
They were very quick with me when I used the customer service email on their website. I know they're in con season and traveling right now so it could be a bit slow until after Gen Con
 
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David Wolf
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I can only say my experience has been awesome.. quick reply.. quick turn around. I really haven't seen much better service than what they have provided. I cant say why you have needed multiple emails but I will say once they acknowledge the email whatever issue you have will be fixed in my experience.
 
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Mike Gingold
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Thanks for the feedback. I know when I have ordered from their website, they ship it ridiculously fast. It is just odd not to hear back from them. I doubt they have left for Gen Con yet.
 
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Al Mk2
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Florida
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No more than 24 hours is standard response time Monday -Friday . Could be slightly longer on weekends.
 
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