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12 Realms: Bedtime Story» Forums » News

Subject: Last Update n' Final Delivery rss

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MAGE Company
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Hi everyone,

is been some time since our last update. The last weeks we were replying mostly in the comments section and in personal messages. Few days ago the missing items and several other products arrived in the warehouse of Funagain in USA and in Germany too. We have asked from both warehouses to control the pallets / against the packing lists we have and sort out the boxes since there are painted and unpainted minis and all the rest products, etc. It takes few days to inspect all these stuff.

From our side, we completed and checked carefully all rewards and we what we must send to each backer. We had received many emails from backers who were giving us details, so that was really helpful too. We updated addresses, added all necessary info so the list are perfectly ready and split with the best way. We will send the final lists with the all pending rewards to the warehouses in the next hours so they can add them in the system. Both sides have informed us that they need few days to inspect all goods and put everything in order.

Just note that for some backers - not many - you will receive more than 1 package (big small, it does not matter). That's because of the different stock of products in each warehouse. There is no reason to get anxious for that, we only mention it for one single reason: You may receive your package and something is missing like a spare part, or a square deck, or a painted miniature, or a dice set etc.

Regarding the spare parts, replacements, square decks, all these micro-items: We will send them directly from our office in Greece. We know both warehouses ... how they work and there is no way that they would do all this work especially with the small items, like spare parts. So we separated them and we bring them to us, is better for us to send them from our office.

That's our last update on this project. We know you were waiting all this time and we really thank you for that. We will push both warehouses to begin asap (this month) so you can finally get your rewards and enjoy the game.

Respectfully,

MAGE Company Team
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MAGE Company
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Hi everyone,

is been about 2 weeks since our last update so we wanted to post a quick update in order not to worry about your reward or the rest items of it.

1. The German warehouse / Happyshops will send us the results from the pallets control next week. From their email they sent to us, they left us behind for some days because they were re-arranging their goods in their warehouse. They serve a lot of companies so it was a bit mess in there. So the process is as following. Next week they will send us their results.

2. We confirm/check based on the packing list we have received from the ship. The packing list is a document that describes all the goodies the Chinese warehouse loaded.

3. Happyshops will send us this time a proforma invoice based on the excel file that includes all orders. Shortly this is advance payment for all shipments that they will do. We send it to our office, they confirm it and they send payment.

4. Happyshops prepare the labels, the boxes and final packages.

5. Last they deliver all the packages to the courier (GLS) and from there the courier starts sending all the pending orders.

Please note: In our list we give priority to those who did not get bedtime story copy from the first shipment and they wait all this time. Happyshops will send those copies, plus all the rest missing items to all countries except USA. In the states as you know we work with Funagain.

Funagain will also follow the same process pretty much as Happyshops. Last email we received from Funagain was yesterday asking more time to put everything together. They sent us some photos (see below) asking what is what, in order to separate all products. Additionally both warehouses must repack the foam boxes, since the boxes were not including the foams, then put the foams inside and shrink wrap them.

I know that you wait quite some time to complete this project and a lot of bad things happened in this production. We are pretty much at the end so we kindly ask you not to worry about your rewards. We must follow the process of both warehouses (although we hope in the next months to have our own space) in order to complete the fulfillment. We felt that we had to post this update giving you as many info as possible.

MAGE Company Team







 
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Ken Newell
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Update? It’s been a month since Funagain got the items.
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