Fun Forge have now got back to me and are sending a replacement card (yay!).
Sadly, the removers didn't play my game in the back of their van. They packed clumsily and Tokaido wouldn't fit into their standard packing boxes. So they dumped it on top of a pile of boxes in the van. At the other end, it fell off the boxes into the street and cards/miniatures went everywhere
They also stole my husband's wallet, taking cash and credit cards. They made fraudulent transactions until they were stopped