Does your religion have lightsabers? Nope? Didn't think so.
"A person is smart. People are dumb, panicky dangerous animals." Agent K. Oh my what he would think of people had he known about what the internet would become.....
An indication of how much the industry has changed. Ten years ago Days of Wonder (when it was its own company) would have sent you the replacement without a single question, short of where you'd like it shipped.
The age of board games as a cottage industry is over.
I disagree with this ENTIRELY.
I have had numerous encounters with FFG and Asmodee in general before and after the massive buy ups and I have to say they were always nice, helpful and went out of their way to help fix any problems.
I have had a couple dealings with DoW before and I never walked away saying "These guys are amazing". Once encounter was adequate the other left me feeling that they really didn't care about the end gamer as anything more than a cash cow.