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Zombies, Run! The Board Game» Forums » General

Subject: Was the app broken or did we miss something? rss

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Allison K
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A few days ago we did our first game with the app and we had a really great time, but then after playing for a while, our last two folks seemed to be killed off out of nowhere?

This happened in two parts, where we would get to a point where we were told to check for bites, we would enter that we had no bites, and be told that a party member had died. The next time we checked, we were told our last party member had died, with no explanation of why, and that we had lost the game.

Is this a bug in the app and we should give it another go? Has anyone experienced anything similar? It was a lot of fun until then but it's rather frustrating to just suddenly lose and not know why
 
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Six to Start
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Hi Allison,

That doesn't sound like it should be happening at all! I'd like to get to the bottom of this and figure out what the problem is. Can you please do the following for me?

1) Open the app
2) Scroll down on the main menu until you see "manage saves"
3) Find the most recent save game
4) Press the "export" button next to that save game - this will copy a big long string of nonsense into your phone's clipboard
5) Switch to your email client
6) Paste the results of exporting your save game into a new email
7) Type "ZRBG Unexpected Death Bug" in the subject line
8) Add to the top of the email a sentence detailing what phone or tablet you're using to play the game, and which version of its operating system you're using (eg: "iPhone X, iOS 10")
9) Send the email to "support@zombiesrungame.com"

Hopefully with this information we'll be able to fix the problem and help you get on with enjoying the game!

Thanks,

Matt.
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