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Teen Titans GO! Deck-Building Game» Forums » General

Subject: Crease in a card rss

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Karl Markovich
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Peoria
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Anyone had experience with Cryptozoic's replacement process? I received the Teen Titans Go deck builder for Christmas and it has a card with a significant "crease" in it. I filled out a support ticket that night. I haven't heard anything and I'm not worried yet, as I know a lot of places close down over the holidays. I just don't have any experience with their replacement service so I'm wondering if anyone else has had to use it.
 
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Chris Stanton
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I've not had any experience yet but am about to. I also had a creased card in a set & have just submitted a ticket.
Let's see how it goes
 
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Karl Markovich
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Toc13 wrote:
I've not had any experience yet but am about to. I also had a creased card in a set & have just submitted a ticket.
Let's see how it goes

Which card? Mine was Aqualad.
 
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Chris Stanton
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Different set- Mine was Ra's from Rivals. Creased across the top, bottom corner folded a couple of times & uncoated
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Chris Stanton
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Update: Got a response from customer service late last night (middle of their day) asking for an address so they can send out a replacement
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Karl Markovich
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After finally PMing Cryptozoic on Facebook, they got back to me and are replacing the card. :-)
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Ron Fonck
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I had like 13 to 15 LotR Deck Building card that were just way miscut. They replaced them no problems at all. Great company for sure.
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