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Bob Ross: Art of Chill Game» Forums » General

Subject: defective easel rss

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dror wissotzky
Israel
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Just got my copy of the game on amazon, and the easel component seems to be connected backwards, and thus can't be opened. Did anyone else encountered this problem? The seller just told me to contact amazon for return and refund, but isn't it simpler to just send a working easel? Should i try to contact the manufacturer?
 
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George
United States
Pennsylvania
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You can take my game… when you pry my cold, dead fingers off the board!
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Yeah, contact the publisher:
http://www.biggcreative.com/contact-us/

But I would first try to remove the pins holding it, and turn it around. Even if the pins break they may glue back together easily. I pulled on mine a bit with no success to see if they would come apart, but didn’t want to use too much force and break it for no reason.
 
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dror wissotzky
Israel
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I did try to move the pins, but was afraid to break them in case i need to return the item. As you suggested, i contacted the manufacturer,

Thnaks
 
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Kyle Newton
Canada
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Did Big G Creative ever get back to you when you wrote them? Some of my art supplies cards are defective and I've submitted two messages in the last three weeks to their contact form with no response.
 
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Kyle Newton
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Still no reply after multiple attempts to reach them through their customer support page. Their social media has been quiet since January as well. Getting a replacement from Amazon.
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