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Subject: Quality control and customer service rss

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Clint Kofoed
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Like many of you we bought this game for Christmas. We all gathered around the table to play to find out that our particular game didnt include the starting player marker. I've emailed the company twice with no reply from them. Has anyone had any luck with getting their missing prices? Starting player is a must in order to play this game.
We have used a substitute but it gripes me not to have the full game. Fun game yes absolutely, just feeling that company commitment is sub par to their fan base.
 
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Quinn Swanger
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It did include the starting player token. You just threw it out by accident.
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Michael Young
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ctkinc wrote:
Like many of you we bought this game for Christmas. We all gathered around the table to play to find out that our particular game didnt include the starting player marker. I've emailed the company twice with no reply from them. Has anyone had any luck with getting their missing prices? Starting player is a must in order to play this game.
We have used a substitute but it gripes me not to have the full game. Fun game yes absolutely, just feeling that company commitment is sub par to their fan base.


I'm am not in the customer service department, but feel that we all serve our customers and fans. So I will gladly help.

As mentioned previously in this thread, the starting player token was included on a punchboard. People discarded on accident. We saw some requests and posted an image to remind people where to look for it (here on bgg, our social media, and website). If you didn't catch it, no biggie. I can't explain the lack of response from the CSR team, but if you email me directly I will gladly assist as best as I can.

Mike@PlanBGames.com
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UA Darth
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I have a problem with a missing blue token. I emailed through the site and have not heard back yet. It has only been two days though.
 
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Michael Young
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shadow9d9 wrote:
I have a problem with a missing blue token. I emailed through the site and have not heard back yet. It has only been two days though.


See above - I usually do CSR requests I receive in waves.
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Brian Baier
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ctkinc wrote:
Like many of you we bought this game for Christmas. We all gathered around the table to play to find out that our particular game didnt include the starting player marker. I've emailed the company twice with no reply from them. Has anyone had any luck with getting their missing prices? Starting player is a must in order to play this game.
We have used a substitute but it gripes me not to have the full game. Fun game yes absolutely, just feeling that company commitment is sub par to their fan base.

Hi Clint!

I'm glad you turned to the BGG community for help. I have a couple notes for you regarding future use of the forums.

First, be more specific in your Thread Subject. If it's primarily about the 1st player token, include that term. It helps future users find what they're looking for much faster.

Second, use that Search Function for yourself. If you had this time around, you might have discovered these posts:

Missing first player token
1st Player Token FYI
What's the deal with the first player token?

or even

Starburst as new 1st Player Marker?!?
Azul pimping (1 player token + scoring cubes)

The more you know...!
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James Clarke
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qswanger wrote:
It did include the starting player token. You just threw it out by accident.

Fixed.
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James Clarke
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elucidarian wrote:
ctkinc wrote:
Like many of you we bought this game for Christmas. We all gathered around the table to play to find out that our particular game didnt include the starting player marker. I've emailed the company twice with no reply from them. Has anyone had any luck with getting their missing prices? Starting player is a must in order to play this game.
We have used a substitute but it gripes me not to have the full game. Fun game yes absolutely, just feeling that company commitment is sub par to their fan base.

Hi Clint!

I'm glad you turned to the BGG community for help. I have a couple notes for you regarding future use of the forums.

First, be more specific in your Thread Subject. If it's primarily about the 1st player token, include that term. It helps future users find what they're looking for much faster.

Second, use that Search Function for yourself. If you had this time around, you might have discovered these posts:

Missing first player token
1st Player Token FYI
What's the deal with the first player token?

or even

Starburst as new 1st Player Marker?!?
Azul pimping (1 player token + scoring cubes)

The more you know...!


I'm beginning to think there's a direct correlation between the following behaviours:
* Throwing something out without checking it
* Posting a new thread without checking for similar threads
* Blaming the manufacturer for carelessness

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UA Darth
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4 days with no reply now.
 
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Brian Baier
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shadow9d9 wrote:
4 days with no reply now.

I thought you were referring to the OP. I had to scroll back to through to get that you meant your "missing blue token."
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Michael Young
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shadow9d9 wrote:
4 days with no reply now.


Email me directly- Mike@PlanBGames.com
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Happy Everything!
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I belong to another forum for a different hobby where customer service complaints are instantly deleted by the mods because it puts people we'd rather have around for substantive discussion (like Mike) on the spot and they might get tired of the constant customer service issues and vanish, depriving everyone of responses more valuable to the community than answering for a missing bit.

Besides, complaining about customer service isn't discussing the hobby and is off topic.
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Ubergeek
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qswanger wrote:
It did include the starting player token. You just threw it out by accident.


I just pulled the shrink off my copy. No starting player marker. angry

And no, I didn’t throw it out. Snide dumbass assumptions or comments like the one quoted above are most welcome. (Sarcasm just doesn’t read well.)
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TonyKR
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Walt Mulder wrote:
qswanger wrote:
It did include the starting player token. You just threw it out by accident.


I just pulled the shrink off my copy. No starting player marker. angry

And no, I didn’t throw it out. Snide dumbass assumptions or comments like the one quoted above are most welcome. (Sarcasm just doesn’t read well.)


Really? So there was just a hole on one of your punchboards?

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James Clarke
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Walt Mulder wrote:
qswanger wrote:
It did include the starting player token. You just threw it out by accident.


I just pulled the shrink off my copy. No starting player marker. angry

And no, I didn’t throw it out. Snide dumbass assumptions or comments like the one quoted above are most welcome. (Sarcasm just doesn’t read well.)


Highland Cow wrote:
I'm beginning to think there's a direct correlation between the following behaviours:
* Throwing something out without checking it
* Posting a new thread without checking for similar threads
* Blaming the manufacturer for carelessness

* Using the word 'dumbass' in response to a credible explanation.

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C GX
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If you have access to a 3D printer (note, there are some service on the internet that offer that too):

I printed a tile for it from this template: https://www.thingiverse.com/thing:2712356
 
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Brett Hoskins

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I ordered Azul and the promos separately through the Plan B website and have nothing but positive feedback for them. Just wanted to put it out there in light of all the negative comments on the forums!
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Mark Mitchell
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elucidarian wrote:
ctkinc wrote:
Like many of you we bought this game for Christmas. We all gathered around the table to play to find out that our particular game didnt include the starting player marker. I've emailed the company twice with no reply from them. Has anyone had any luck with getting their missing prices? Starting player is a must in order to play this game.
We have used a substitute but it gripes me not to have the full game. Fun game yes absolutely, just feeling that company commitment is sub par to their fan base.

Hi Clint!

I'm glad you turned to the BGG community for help. I have a couple notes for you regarding future use of the forums.

First, be more specific in your Thread Subject. If it's primarily about the 1st player token, include that term. It helps future users find what they're looking for much faster.

Second, use that Search Function for yourself. If you had this time around, you might have discovered these posts:

Missing first player token
1st Player Token FYI
What's the deal with the first player token?

or even

Starburst as new 1st Player Marker?!?
Azul pimping (1 player token + scoring cubes)

The more you know...!


I'm glad for your contribution to the BGG forums. I have a couple of notes for you. Reminding people that the subject has already been posted has indeed already been posted in multiple threads already. Please use the search function to find the endless posts reminding OP's that the subject they are addressing has already been posted.
 
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Michael Young
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Walt Mulder wrote:
qswanger wrote:
It did include the starting player token. You just threw it out by accident.


I just pulled the shrink off my copy. No starting player marker. angry

And no, I didn’t throw it out. Snide dumbass assumptions or comments like the one quoted above are most welcome. (Sarcasm just doesn’t read well.)


Walt apologies - We are presently out of stock of surplus 1st player tokens. I believe a restock is due in March/April. For the time being, use a token/button/chit/whatever to hold you over. If you submit a request to me (please wait until March/April - so I don't lose the email in the pile), I'll gladly process it for you.

 
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Michael Young
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jaxxon wrote:
I ordered Azul and the promos separately through the Plan B website and have nothing but positive feedback for them. Just wanted to put it out there in light of all the negative comments on the forums!


Glad to hear Brett!
 
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Happy Everything!
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jaxxon wrote:
I ordered Azul and the promos separately through the Plan B website and have nothing but positive feedback for them. Just wanted to put it out there in light of all the negative comments on the forums!


Ditto!
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