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Gloomhaven» Forums » General

Subject: Missing Cragheart Mini and replacement response time rss

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Tristan Banaka
United States
Oregon
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Hey all,

First off I'm loving this game. But I purchased a retail version and received 2 spell weaver mini's and no Cragheart mini. I've submitted a replacement request and sent an email to customer support with no response.

I'm just wondering if anyone else has had this issue and if they've received any kind of response yet. Kind of a bummer as my group is using Cragheart but missing his mini.

I realize that with the retail release they are probably busy and I'm really really liking this game, but I'm trying to get a feel for how long these issues are taking to get resolved.

Thanks all!

 
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Noel Szczepanski
United States
Albuquerque
New Mexico
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I'd give it a week. I know that's a long time but this wasn't a campaign for a large and well-established company and I don't think this level of craziness, as welcoming as it probably is, was anticipated.

Knowing Isaac and his dedication to the community I'm sure it pains him that he isn't able to generate responses in a more timely manner.
 
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Jeremy Frost
United States
Draper
Utah
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I just bought a retail copy as well and was also missing Cragheart (I had a duplicate Scoundrel). Just emailed for replacement yesterday.
 
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John B
United States
Mountain view
California
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Isaac responded the other day to another thread about replacements. He provided a link to a form you fill out. The implication was that it was a better way (faster?) to resolve issues than email. To find the thread, just look at his latest replies.
 
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George
Greece
Athens
Attiki
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Here is the replacement form in case you are still looking for it.
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