We own Ghost Blitz - a fun little game with the kids (or kids at heart). It has five pieces which are integral to the game and Master 7 took it to school and then to a friend's sleep over. It came back missing 3 pieces!
I sent an email to Zoch Verlag (publisher in Germany - via their online portal) to ask if we could buy replacement parts and the cost for postage to Australia.
Out of the blue I received a small parcel in the mail containing the 3 pieces. Amazing!